We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart.

The best shipping companies are carefully selected to make sure your new furniture arrives in perfect condition. We currently ship throughout the continental United States. However, we have many international customers all over the world who heard about us or found our great deals online. We will work with your selected freight forwarder and will deliver your order to them at no charge! We love it when you love your furniture, and 99% of our customers are completely satisfied. We have the highest customer service rating of any US furniture company.

Your furniture is shipped using the fastest, safest, and most reliable method available. We operate several local warehouses and partner with the finest delivery companies in the country. We guarantee that you’ll receive your order from our professional delivery company based in your region. All our products are carefully shipped using a preferred service to provide you with the best delivery experience possible. In the case of a backorder or delay, we will notify you immediately and work tirelessly to get your order delivered as quickly as possible.

Our contracted delivery company will call you when they are prepared to schedule your delivery. We ship to Alaska and Hawaii for an additional fee. Extraordinary deliveries (e.g. extremely narrow doorways, high floor walk-ups, island location inaccessible by bridge, etc.) may require arrangements in advance and/or additional fees. Please contact us in advance if you may require special

As soon as you place an order, you will receive an order confirmation via e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Some of Modern Home Products are designed and packaged for direct shipment. If needed, due to a large number (8 or more) or the size/weight of the items, we may or may not deliver FREE to the room of your choice (unassembled). For your safety and convenience we will not deliver curbside or require you to carry anything inside. Inventory for all ordered items will be confirmed prior to shipment. No partial orders will be shipped. Most products ship in 1-2 business days from receipt of an online customer order. Standard transit times are 3-5 business days for shipment. All aspects of shipping are clearly marked on the product’s page and will be highlighted when checking out. All products in your order are shipped via the same freight company to the contiguous 48 states.

If your order is in stock and we process the charges to your credit card, it will be shipped within seven (7) business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Support@modernhomecenters.com

 SHIPPING FEES

We do our best to provide you with the most competitive shipping rates possible. For some products shipping will be free while other products will carry charges. This is determined by a number of things - including rules set forth by our partners that they ask us to follow, large items that require special handling, fragile items that require special packaging and so forth. In all cases, our shipping rates apply to orders shipped within the contiguous United States.

We can arrange shipping of any order all over the US. Furniture can be shipped either direct from our warehouse or direct from any of the shows that we are featured at. White Glove delivery – We have a large network of shipping companies that specialize in furniture delivery. They will bring the furniture inside your home and assemble (if required). For white glove quotes please call us at +1 (833) 682 - 6665 Business to Business – We can ship direct from our warehouse to your business. The furniture will arrive boxed and protected. Immediate quotes available. *please make sure to fully inspect your furniture once you receive it. If there is any issue with what you have received do not sign off on it and immediately contact us.

Shipping & Handling Rates 

For Ship to Home are determined by your total order amount before tax. Order Total Before Tax Standard: 3-7 business days Rush: 2 business days Up to $15 $5.99 $19.99 $15.01 - $25 $7.99 $24.99 $25.01 - $35 $8.99 $29.99 $35.01 - $50 $9.99 $34.99 $50.01 - $75 $11.99 $39.99 $75.01 - $100 $14.99 $43.99 $100.01 - $125 $17.99 $46.99 $125.01 - $150 $21.99 $49.99 $150.01 - $200 $24.99 $59.99 $200.01 - $250 $27.99 $69.99 $250.01 - $300 $32.99 $79.99 $300.01 - $400 $41.99 $89.99 $400.01 - $500 $49.99 $99.99 Over $500 10% of total rounded to the next highest $100 20% of total rounded to the next highest $100 Standard Shipping and Processing Standard Delivery orders are shipped via standard ground service, and estimated to arrive within 3-7 business days. Items ordered at the same time will not necessarily be delivered together. 

US Shipping Rates

For furniture, including mattresses and changing pads, shipping will be charged at 7% of the total price of the furniture ordered. For non-furniture orders, including Clothing and Decor: Standard Shipping method is USPS First Class mail. $10 shipping charge will apply to orders under $50 and free shipping will apply to orders $50 and above. Expedited shipping is available for soft goods only (clothing and most decor) and will be calculated at time of checkout.

International Shipping

Modern Home Centers currently offers international shipping to over 180 countries and several US Territories in partnership with Bongo International. We ship most items within 2-4 business days after you place your order. The delivery timeframe may vary according to the destination and the shipping option you selected at when you place your order. Each option has a different average delivery time. International Express – Shipments are delivered in a 1-5 days after it leaves our International shipping facility. International Economy – Shipments are delivered in a 3-15 days after it leaves our International shipping facility. These Shipping timeframes are in addition to the standard shipping time for an item to arrive at the international shipping facility from the MHC warehouse. Please select a region to check if we currently offer shipping to your country and to view information about estimated delivery timeframes: North and South America Europe Asia-Pacific Africa Middle East Note: If you are shipping an order to an APO/FPO/DPO or Puerto Rico address, please use our U.S. site to place an order.

Orders Containing Furniture and Non-furniture Items

Furniture requires special handling and ship methods, therefore, if your order contains both furniture and non-furniture items, please be aware that the furniture items will ship separately from the non-furniture items. You will receive separate Shipping Notification for each shipment as your items are shipped. Please note that rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipments within the continental United States.

Shipping Offer Exclusions

The minimum purchase amount for each shipping offer does not include gift wrap charges, purchases of gift cards or tax. Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. A $10 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for shipping offer; Standard Shipping will apply to all other addresses. Shipping offers cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses. Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

DELIVERY

Most in-stock items ship within 3 business days of ordering; however items purchased during the weekend may take up to 4 business days to process. During promotional or during holidays it could take longer. Please contact us with questions in regards to your order. If you have any questions in regards to shipping please contact us. Please note that items ordered together may not be shipped out on the same day, and may come in multiple shipments. Occasionally items may be temporarily out-of-stock or backordered; in which you will be notified in either instance and will be provided an approximate date of shipment. Any shipping delays will be communicated to you at the time of your order; or should there be any unforeseen delay thereafter, you will be notified within 10 days of placing your order.

Our in-home delivery service is available with any size order for just one low fee, plus, we’ll even set up your new styles for free! Once you’ve found your perfect styles, our team starts finding the smartest route to get your purchase to you. We know that you’re eager to receive your new items, so we work hard to deliver your purchase in a timely manner and with care. To help us provide you with an exceptional experience, there are a few things you should know.

How to Place a Delivery Order

To determine what delivery options are available, you will be asked for your zip code while checking out. If your home is in one of the many areas where we offer in-home delivery and free set-up, you will receive a delivery fee as part of your total purchase.

What to Expect

You will be provided with an estimated delivery date based on the availability and stock levels of the items you purchase. If your merchandise is not in stock at the time of your purchase, we will contact you when it becomes available to schedule a delivery date. One to two days before your delivery date, you will receive a reminder phone call and text to confirm your delivery timeframe. In order to ensure there is plenty of time to deliver and set-up your purchase with care, all deliveries are scheduled in three-hour windows. Approximately 30 minutes before the delivery team arrives with your purchase, you will a phone call notifying you that that your items are on their way! The delivery team will bring the items into your home, set them up and place your new items in the area of your choice. In order to complete a delivery with full set-up, an adult 18 years or older must be present.

Delivery Time

Delivery times range of 2-21 business days from receipt of tracking information, depending on your location. Most often our furniture is in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 to 4 business days, unless it's backordered. 

Where we deliver

Modern Home Centers will deliver and set up your furniture purchase to the following states: Alabama, Florida, Georgia, South Carolina, North Carolina, Tennessee, Mississippi, Texas, Virginia and Kentucky. In addition, we deliver to many areas in Oklahoma, Massachusetts, New York, New Jersey, Pennsylvania, Maryland, Delaware, Connecticut, Louisiana, Rhode Island and Washington, D.C. 

FREE SHIPPING

Free shipping is valid on all carpet & rug purchases over $100 on modernhomecenters.com. No code required. Valid on purchases made online only. Valid on standard ground shipments within the continental United States. Not valid on international or expedited shipments.

Truck delivery and shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order). Orders typically arrive within 3-6 business days. Items shipped directly from the vendor or to Alaska and Hawaii have longer delivery lead times. This offer does not apply to International, Alaska, Hawaii, Puerto Rico or Business Direct orders. We currently offer four shipping options within the United States: Standard, Expedited, Express, and Same Day Delivery (in select markets). When shipping to Canada, please visit modernhomecenters.com. Products qualifying for Free Shipping will be identified with "Free Standard Shipping". If you select a shipping method other than Standard, shipping charges will apply. The cost for shipping is based upon total order amount. Use the list below as a quick reference for calculating the shipping charge for an order. An additional surcharge may apply to some items due to their size and/or weight. The surcharge, if applicable, will be noted on the product description page as well as the shipping subtotal of your order. Shipping/Delivery Time & Pricing For Standard, Expedited, And Express Shipping Contiguous U.S. Delivery Alaska, Hawaii, and Puerto Rico Delivered in 1. Standard: 3-6 business days 5-8 business days 2. Expedited: 2-3 business days 4-5 business days 3. Express: 1-2 business days 3-4 business days

SHIPPING INFORMATION

For a quick list of shipping information, please refer to the details below.

When Will My Order Arrive?

Pre-Order: You can view the estimated delivery dates for products by clicking on the “Shipping & Returns” tab on the product page. Post-Order: For up-to-date order status, click on the “Track Packages” link in the My Orders section on the Welcome page on My Account. We’ll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.

Free Shipping?

Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the contiguous United States (click here for information on international shipping costs). We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Washington, Wisconsin, we are required to charge sales tax. Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around. Shipping surcharge applies to AK, HI, and U.S. Territories. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total. We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.

Shipping to Multiple Addresses

We want to save you time, so we offer you the ability to send products to more than one address within one order. It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. 

CONDITIONS OF SALE

Conditions of sale We will gladly exchange defective furniture if returned in the original packing within 7 days of pick up. There are absolutely no refunds available. Any damage has to be reported within 36 hours. Our layaways are good for up to one year. It must be paid in full before delivery. If the layaway is not paid within a year the total amount paid will be lost without a refund or a store credit. Cancellation of a layaway is subject to a 25% fee of the total amount paid with the remaining as a store credit only. Once an order is placed with Best buy furniture, our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed Best buy furniture, and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, No cancellation is possible after the order has been placed. An average order takes 5-15 business days and in some cases can take up to 8 weeks. Again we do not cancel any order after it has been placed. Cancellation of an order after the order has been placed is subject to a 50% cancellation fee with store credit only. No refunds or credit will be available. If the merchandise ordered by you is not delivered by the promised delivery date we must offer you the choice of 1) cancelling your order with a prompt full refund of any payments you have made or 2) accepting delivery at a specific later date.

Damage

Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately.  For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.  

Returns

All Accessories or Rugs can be Exchanged Only within 7-days from purchase date. Merchandise Exchange or Store Credit will be issued. A Non-Refundable down payment is required on all Lay-Away & Special Order Purchases.

Unless stated otherwise, Sales are Final, NO returns. Exchanges are subject to the dealer’s approval. A minimum restocking fee of 15% of invoice total will be assessed on dealer’s approved returns, exchanges, or cancellations. Once your merchandise arrives at our warehouse, we will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 5:00 pm and 9:00pm, Monday through Friday. And 10:00 am to 9:00 pm Saturday and Sunday. 

Return Policy

We offer a 14-day return guarantee.  After you receive your order if the product does not match the decor of your home, your taste, your colors, or just plain didn't meet your expectations, we will provide you with a refund – see below for more details. 

Please note when electing to return an item, actual round trip freight charges will be deducted from your refund. Round trip freight charges include actual outgoing as well as inbound shipping cost on promotionally reduced or free shipping items.  In order to properly return the item, it must be in new, unused, and unassembled condition, securely packaged inside its original packaging.

• All returns must be pre-approved and an Acceptance of Satisfaction Guarantee must be on file before your return will be accepted. 

• We will only accept a return if you contact us within 14 days of delivery.  We cannot accept a product that has been assembled or used or modified in any way.  It must be in new condition with no damage and in its original packaging, no exceptions.  Wrap carefully.  All returns must arrive at our Fulfillment Center in original condition; otherwise, additional fees will apply and will be deducted from your credit.

• Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges.

• Clearance items, special and customer orders, or international shipments (except Canada) are not returnable.  

• Upon receipt of merchandise in good condition at our warehouse, your refund will be processed.  

Cancellations

Please note that orders can only be canceled before they ship.  Once your shipment is en route it can longer be canceled. If you refuse an order, it will fall under our standard return policy which is subject to a deduction of round trip shipping from your refund.  We cannot cancel an order unless we receive your request in writing to info@vanitiesdepot.com prior to shipment. You must receive an acknowledgment from us confirming the cancellation. All promos, special buys, open box items, dealer seconds are valid while supplies last. In the event of items being "oversold" a full refund will be issued. 

Product Descriptions 

We attempt to ensure accuracy with regards to product descriptions.  However, we do not warrant that product description or other site content is error-free.  Should a product be listed at an incorrect price or presented with incorrect information due to typographical error or error in pricing or product information received from our manufacturers and distributors, we reserve the right to refuse or cancel any furniture orders placed at incorrect prices.  

Because our Furniture is constructed using natural materials (including wood, Leather, velvet, linen, etc.) and natural finishes, variances between the pictures on our website and actual product delivered can occur.  We do our best to accurately show the finish and colors of each piece we carry, however, colors can vary by personal perceptions, monitor type and age, video card differences, and printing variations. This variance in natural color makes each item unique and is not a justification to cancel or grounds for a return.

Lastly, please note that all product and policy information presented on our website and in written correspondence supersedes any and all phone conversations.

Merchandise Damaged or Defective upon Receipt

While we don’t anticipate problems, accidents do happen.  

Assessment of damage – please help us prevent future problems!  We do not expect you to be able to determine the difference between shipping damage and manufacturer defect.  However in order for us to prevent future problems from occurring, assessing the difference is important to us.  While shipping damage is often determined by the condition of the box, the manufacturer may be responsible for many other things – e.g. poor craftsmanship, damages concealed inside the good packaging, or even for inadequate packaging.  Our Customer Service representatives will ask for your feedback relating to these possible conditions. 

• All orders are delivered curbside.  For additional delivery needs, please contact our customer service team for a shipping quote.

• All damage/defect claims must be filed with photos to our Customer Service Department within 2 days of the receipt of your order. No exception can be made as delivery companies deem items as delivered in good condition regardless of personal circumstances. 
  

• If you are holding your furniture and awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you at that time.

• If you do not contact us within 2 days of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the customer.

• We reserve the right to repair or replace any piece of furniture. Many damages may be easily repaired to showroom quality.  
  

• Should you decide not to have us repair or replace your item within 14 days of delivery, the item may be returned under our standard return policy, which includes deduction of round-trip shipping and handling. 

• We hold no responsibility for damage to the home by the home delivery company.  In such case, it will be your responsibility to file a claim with the freight company.

• Although we make every attempt to deliver your furniture correctly and on-time, accidents and delays do sometimes happen. Please note we do not hold any financial responsibility nor will we compensate for unexpected time delays or home improvement coordination (scheduled handyman, contractors, etc.).  It is recommended that you schedule such professionals after receiving and inspecting your new furniture.  Should an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.

Parts Missing or Damaged upon Receipt

Please be sure to contact us within 2 days of receipt should product parts be damaged or missing.  We will take every effort to assist you in obtaining the necessary replacements as quickly as possible, and at no extra cost to you.

In cases where common parts are missing or need replacement, it is likely we can quickly obtain a part in order to complete your item.  However, please note that due to our wide selection of furniture, it is impossible to keep all parts and items in stock all the time.  There are times replacements must be ordered directly from the manufacturer. 

Product Warranty

Unless otherwise noted on the product page, all items come with a 1-year warranty against manufacturing defects. Any manufacturing defect claim should be filed directly with the manufacturer along with sales receipt. 

Should you have any questions, please contact our Customer Service @ 833-682-6665 or e-mail returns@modernhomecenters.com

FAQ

1. What Happens After I Place An Order?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

2. What About Shipping?

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Skylar@modernhomecenters.com

3. What If It does Come In Damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns:

returns@modernhomecenters.com and we will process an insurance claim on your behalf.

4. What Is Your Cancellations & Refunds Policy?

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

5. Why didn't I receive an Order Confirmation email?

If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive at either place.

Please call Customer Service at:

Phone: +1 (833) 436-3393

Email: Support@modernhomecenters.com

Monday - Friday 9:00 AM - 4:00 PM PST

6. What if the price changes after I make a purchase?

 If you bought something from ModernHomeCenters.com within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request to Sales@modernhomecenters.com.  We will then review and verify the price adjustment request. ModernHomeCenters.com has the final decision for matching an online price.

 The following limitations apply:

• The item must be identical, (i.e., size, model, SKU, quantity, brand, name, color)
• You must have purchased the item from us within 30 days of the date of your price adjustment request
• The offer must be valid on the item that you purchased.
• We don’t provide price adjustments for:
• Bundle offers, rebates, mail-in offers, offers that include financing
• Prices that require a minimum quantity purchase
• Items that are listed as clearance, closeout, liquidation, special hour/flash/limited quantity offers
• Damaged, used, or refurbished items
• Price errors

7. How do I touch up my furniture?

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

8. Where do you source the upholstery?

The upholstery used in our products are US-made, allowing us to maintain a competitive edge while supporting our country’s job market.

9. Are your products affordable?

Our products are for everyone. We offer items in every style, every fashion, and every price point. Whether you need something to fit into a dorm room or want an upscale living quarter we have a high quality product that will suit your needs. Our full range of products will leave you smiling.

10. How long does it take for my order to arrive?

Most of our products will be shipped to you in an average of 2-4 days from the date of purchase.

11. I am already a customer, and I have a question or need some assistance with my product. Who should I contact?

We have a dedicated customer service team committed to making sure that you are happy. Please email Support@modernhomecenters.com

12. Does this come in another color?

Modern Home Centers offers a variant of products are available in other colors. The groups with other colors will have examples on display in the web store for you to see.

13. Is leather durable? Do you carry kid-and-pet-friendly fabrics and pieces?

Leather is one of the more naturally durable coverings available in home furnishings. However, there are many Microfiber fabrics that provide excellent durability. Let us know should you have more questions regarding the various types of leathers and fabrics along with the durability rating of each covering.

14. What is the Microfiber?

Microfiber is 100% polyester with tremendous durability and is very easily cleaned.

15. How long will it last?

The life of your new furniture will be dependent on your use and lifestyle. We provide complete details of materials used to. point out the various types of construction. This will help you determine the best materials and build for your furniture needs.

16. Why do you need my zip code?

We won't sell you furniture until we're sure we can service your area to ensure smooth delivery of your order. We use your zip code to:

• Let you know immediately if we can service your area
• Tailor our selection to make sure you see only items that can be delivered to you
• Inform you once the item is currently in stock
• Offer you special pricing that may only be available in some areas
• Help you find a local showroom in case you want to see an item in person
• Show you estimated delivery dates without having to checkout

17. Will my Modern Home Centers furniture change color or fade over time?
Yes. This is absolutely normal. Leather, fabric and wood will change in color overtime, for years; however, the change is not noticeable on a daily basis. The environment we live in will cause color changes in your furniture, with the most obvious culprit being the sun. The other causes of color changes in your furniture are heat, indoor lighting, and even the fumes in the air. While choosing to have tint or UV film applied to your windows will diminish your fading, it will not completely eliminate it. Once you understand that your furniture will change colors over time, you can manage the effect by rotating cushions, rearranging accessories, and even periodically rearranging furniture.
Since furniture will change in color over time, it is best to purchase matching items at the same time. For example, it would be best to order any matching upholstered furniture pieces to be done in the same material at the same time. The same holds true for wall units and tables with chairs. Consider this example regarding chairs: If you have room now for only eight chairs, but may want two additional chairs later, then purchase side chairs now and choose two fully upholstered chairs later to complete your set.

18. Reporting Damaged or Defective Furniture

What if my furniture is damaged or defective?

If during delivery your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel. 

If during shipping your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery. 

19. I need to make changes to my order.  

Contact Support@modernhomecenters.com where your purchase was made. We request that you call at least 48 hours prior to a scheduled delivery.  

20. Do you offer warranty?

Yes. All products come with a 30-day Limited Parts Warranty. 

21. How will I know if my merchandise is ready for delivery?

Once you receive an email order confirmation, you’ll receive a courtesy call/email from our online sales team to let you know your merchandise is ready. We'll schedule a delivery date that is best for you.

On the day of delivery, you’ll receive a text and/or call from our logistics team to confirm your address and time.

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart.

The best shipping companies are carefully selected to make sure your new furniture arrives in perfect condition. We currently ship throughout the continental United States. However, we have many international customers all over the world who heard about us or found our great deals online. We will work with your selected freight forwarder and will deliver your order to them at no charge! We love it when you love your furniture, and 99% of our customers are completely satisfied. We have the highest customer service rating of any US furniture company.

Your furniture is shipped using the fastest, safest, and most reliable method available. We operate several local warehouses and partner with the finest delivery companies in the country. We guarantee that you’ll receive your order from our professional delivery company based in your region. All our products are carefully shipped using a preferred service to provide you with the best delivery experience possible. In the case of a backorder or delay, we will notify you immediately and work tirelessly to get your order delivered as quickly as possible.

Our contracted delivery company will call you when they are prepared to schedule your delivery. We ship to Alaska and Hawaii for an additional fee. Extraordinary deliveries (e.g. extremely narrow doorways, high floor walk-ups, island location inaccessible by bridge, etc.) may require arrangements in advance and/or additional fees. Please contact us in advance if you may require special

As soon as you place an order, you will receive an order confirmation via e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Some of Modern Home Products are designed and packaged for direct shipment. If needed, due to a large number (8 or more) or the size/weight of the items, we may or may not deliver FREE to the room of your choice (unassembled). For your safety and convenience we will not deliver curbside or require you to carry anything inside. Inventory for all ordered items will be confirmed prior to shipment. No partial orders will be shipped. Most products ship in 1-2 business days from receipt of an online customer order. Standard transit times are 3-5 business days for shipment. All aspects of shipping are clearly marked on the product’s page and will be highlighted when checking out. All products in your order are shipped via the same freight company to the contiguous 48 states.

If your order is in stock and we process the charges to your credit card, it will be shipped within seven (7) business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Support@modernhomecenters.com

 SHIPPING FEES

We do our best to provide you with the most competitive shipping rates possible. For some products shipping will be free while other products will carry charges. This is determined by a number of things - including rules set forth by our partners that they ask us to follow, large items that require special handling, fragile items that require special packaging and so forth. In all cases, our shipping rates apply to orders shipped within the contiguous United States.

We can arrange shipping of any order all over the US. Furniture can be shipped either direct from our warehouse or direct from any of the shows that we are featured at. White Glove delivery – We have a large network of shipping companies that specialize in furniture delivery. They will bring the furniture inside your home and assemble (if required). For white glove quotes please call us at +1 (833) 682 - 6665 Business to Business – We can ship direct from our warehouse to your business. The furniture will arrive boxed and protected. Immediate quotes available. *please make sure to fully inspect your furniture once you receive it. If there is any issue with what you have received do not sign off on it and immediately contact us.

Shipping & Handling Rates 

For Ship to Home are determined by your total order amount before tax. Order Total Before Tax Standard: 3-7 business days Rush: 2 business days Up to $15 $5.99 $19.99 $15.01 - $25 $7.99 $24.99 $25.01 - $35 $8.99 $29.99 $35.01 - $50 $9.99 $34.99 $50.01 - $75 $11.99 $39.99 $75.01 - $100 $14.99 $43.99 $100.01 - $125 $17.99 $46.99 $125.01 - $150 $21.99 $49.99 $150.01 - $200 $24.99 $59.99 $200.01 - $250 $27.99 $69.99 $250.01 - $300 $32.99 $79.99 $300.01 - $400 $41.99 $89.99 $400.01 - $500 $49.99 $99.99 Over $500 10% of total rounded to the next highest $100 20% of total rounded to the next highest $100 Standard Shipping and Processing Standard Delivery orders are shipped via standard ground service, and estimated to arrive within 3-7 business days. Items ordered at the same time will not necessarily be delivered together. 

US Shipping Rates

For furniture, including mattresses and changing pads, shipping will be charged at 7% of the total price of the furniture ordered. For non-furniture orders, including Clothing and Decor: Standard Shipping method is USPS First Class mail. $10 shipping charge will apply to orders under $50 and free shipping will apply to orders $50 and above. Expedited shipping is available for soft goods only (clothing and most decor) and will be calculated at time of checkout.

International Shipping

Modern Home Centers currently offers international shipping to over 180 countries and several US Territories in partnership with Bongo International. We ship most items within 2-4 business days after you place your order. The delivery timeframe may vary according to the destination and the shipping option you selected at when you place your order. Each option has a different average delivery time. International Express – Shipments are delivered in a 1-5 days after it leaves our International shipping facility. International Economy – Shipments are delivered in a 3-15 days after it leaves our International shipping facility. These Shipping timeframes are in addition to the standard shipping time for an item to arrive at the international shipping facility from the MHC warehouse. Please select a region to check if we currently offer shipping to your country and to view information about estimated delivery timeframes: North and South America Europe Asia-Pacific Africa Middle East Note: If you are shipping an order to an APO/FPO/DPO or Puerto Rico address, please use our U.S. site to place an order.

Orders Containing Furniture and Non-furniture Items

Furniture requires special handling and ship methods, therefore, if your order contains both furniture and non-furniture items, please be aware that the furniture items will ship separately from the non-furniture items. You will receive separate Shipping Notification for each shipment as your items are shipped. Please note that rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipments within the continental United States.

Shipping Offer Exclusions

The minimum purchase amount for each shipping offer does not include gift wrap charges, purchases of gift cards or tax. Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. A $10 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for shipping offer; Standard Shipping will apply to all other addresses. Shipping offers cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses. Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

DELIVERY

Most in-stock items ship within 3 business days of ordering; however items purchased during the weekend may take up to 4 business days to process. During promotional or during holidays it could take longer. Please contact us with questions in regards to your order. If you have any questions in regards to shipping please contact us. Please note that items ordered together may not be shipped out on the same day, and may come in multiple shipments. Occasionally items may be temporarily out-of-stock or backordered; in which you will be notified in either instance and will be provided an approximate date of shipment. Any shipping delays will be communicated to you at the time of your order; or should there be any unforeseen delay thereafter, you will be notified within 10 days of placing your order.

Our in-home delivery service is available with any size order for just one low fee, plus, we’ll even set up your new styles for free! Once you’ve found your perfect styles, our team starts finding the smartest route to get your purchase to you. We know that you’re eager to receive your new items, so we work hard to deliver your purchase in a timely manner and with care. To help us provide you with an exceptional experience, there are a few things you should know.

How to Place a Delivery Order

To determine what delivery options are available, you will be asked for your zip code while checking out. If your home is in one of the many areas where we offer in-home delivery and free set-up, you will receive a delivery fee as part of your total purchase.

What to Expect

You will be provided with an estimated delivery date based on the availability and stock levels of the items you purchase. If your merchandise is not in stock at the time of your purchase, we will contact you when it becomes available to schedule a delivery date. One to two days before your delivery date, you will receive a reminder phone call and text to confirm your delivery timeframe. In order to ensure there is plenty of time to deliver and set-up your purchase with care, all deliveries are scheduled in three-hour windows. Approximately 30 minutes before the delivery team arrives with your purchase, you will a phone call notifying you that that your items are on their way! The delivery team will bring the items into your home, set them up and place your new items in the area of your choice. In order to complete a delivery with full set-up, an adult 18 years or older must be present.

Delivery Time

Delivery times range of 2-21 business days from receipt of tracking information, depending on your location. Most often our furniture is in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 to 4 business days, unless it's backordered. 

Where we deliver

Modern Home Centers will deliver and set up your furniture purchase to the following states: Alabama, Florida, Georgia, South Carolina, North Carolina, Tennessee, Mississippi, Texas, Virginia and Kentucky. In addition, we deliver to many areas in Oklahoma, Massachusetts, New York, New Jersey, Pennsylvania, Maryland, Delaware, Connecticut, Louisiana, Rhode Island and Washington, D.C. 

FREE SHIPPING

Free shipping is valid on all carpet & rug purchases over $100 on modernhomecenters.com. No code required. Valid on purchases made online only. Valid on standard ground shipments within the continental United States. Not valid on international or expedited shipments.

Truck delivery and shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order). Orders typically arrive within 3-6 business days. Items shipped directly from the vendor or to Alaska and Hawaii have longer delivery lead times. This offer does not apply to International, Alaska, Hawaii, Puerto Rico or Business Direct orders. We currently offer four shipping options within the United States: Standard, Expedited, Express, and Same Day Delivery (in select markets). When shipping to Canada, please visit modernhomecenters.com. Products qualifying for Free Shipping will be identified with "Free Standard Shipping". If you select a shipping method other than Standard, shipping charges will apply. The cost for shipping is based upon total order amount. Use the list below as a quick reference for calculating the shipping charge for an order. An additional surcharge may apply to some items due to their size and/or weight. The surcharge, if applicable, will be noted on the product description page as well as the shipping subtotal of your order. Shipping/Delivery Time & Pricing For Standard, Expedited, And Express Shipping Contiguous U.S. Delivery Alaska, Hawaii, and Puerto Rico Delivered in 1. Standard: 3-6 business days 5-8 business days 2. Expedited: 2-3 business days 4-5 business days 3. Express: 1-2 business days 3-4 business days

SHIPPING INFORMATION

For a quick list of shipping information, please refer to the details below.

When Will My Order Arrive?

Pre-Order: You can view the estimated delivery dates for products by clicking on the “Shipping & Returns” tab on the product page. Post-Order: For up-to-date order status, click on the “Track Packages” link in the My Orders section on the Welcome page on My Account. We’ll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.

Free Shipping?

Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the contiguous United States (click here for information on international shipping costs). We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Washington, Wisconsin, we are required to charge sales tax. Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around. Shipping surcharge applies to AK, HI, and U.S. Territories. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total. We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.

Shipping to Multiple Addresses

We want to save you time, so we offer you the ability to send products to more than one address within one order. It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. 

CONDITIONS OF SALE

Conditions of sale We will gladly exchange defective furniture if returned in the original packing within 7 days of pick up. There are absolutely no refunds available. Any damage has to be reported within 36 hours. Our layaways are good for up to one year. It must be paid in full before delivery. If the layaway is not paid within a year the total amount paid will be lost without a refund or a store credit. Cancellation of a layaway is subject to a 25% fee of the total amount paid with the remaining as a store credit only. Once an order is placed with Best buy furniture, our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed Best buy furniture, and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, No cancellation is possible after the order has been placed. An average order takes 5-15 business days and in some cases can take up to 8 weeks. Again we do not cancel any order after it has been placed. Cancellation of an order after the order has been placed is subject to a 50% cancellation fee with store credit only. No refunds or credit will be available. If the merchandise ordered by you is not delivered by the promised delivery date we must offer you the choice of 1) cancelling your order with a prompt full refund of any payments you have made or 2) accepting delivery at a specific later date.

Damage

Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately.  For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.  

Returns

All Accessories or Rugs can be Exchanged Only within 7-days from purchase date. Merchandise Exchange or Store Credit will be issued. A Non-Refundable down payment is required on all Lay-Away & Special Order Purchases.

Unless stated otherwise, Sales are Final, NO returns. Exchanges are subject to the dealer’s approval. A minimum restocking fee of 15% of invoice total will be assessed on dealer’s approved returns, exchanges, or cancellations. Once your merchandise arrives at our warehouse, we will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 5:00 pm and 9:00pm, Monday through Friday. And 10:00 am to 9:00 pm Saturday and Sunday. 

Return Policy

We offer a 14-day return guarantee.  After you receive your order if the product does not match the decor of your home, your taste, your colors, or just plain didn't meet your expectations, we will provide you with a refund – see below for more details. 

Please note when electing to return an item, actual round trip freight charges will be deducted from your refund. Round trip freight charges include actual outgoing as well as inbound shipping cost on promotionally reduced or free shipping items.  In order to properly return the item, it must be in new, unused, and unassembled condition, securely packaged inside its original packaging.

• All returns must be pre-approved and an Acceptance of Satisfaction Guarantee must be on file before your return will be accepted. 

• We will only accept a return if you contact us within 14 days of delivery.  We cannot accept a product that has been assembled or used or modified in any way.  It must be in new condition with no damage and in its original packaging, no exceptions.  Wrap carefully.  All returns must arrive at our Fulfillment Center in original condition; otherwise, additional fees will apply and will be deducted from your credit.

• Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges.

• Clearance items, special and customer orders, or international shipments (except Canada) are not returnable.  

• Upon receipt of merchandise in good condition at our warehouse, your refund will be processed.  

Cancellations

Please note that orders can only be canceled before they ship.  Once your shipment is en route it can longer be canceled. If you refuse an order, it will fall under our standard return policy which is subject to a deduction of round trip shipping from your refund.  We cannot cancel an order unless we receive your request in writing to info@vanitiesdepot.com prior to shipment. You must receive an acknowledgment from us confirming the cancellation. All promos, special buys, open box items, dealer seconds are valid while supplies last. In the event of items being "oversold" a full refund will be issued. 

Product Descriptions 

We attempt to ensure accuracy with regards to product descriptions.  However, we do not warrant that product description or other site content is error-free.  Should a product be listed at an incorrect price or presented with incorrect information due to typographical error or error in pricing or product information received from our manufacturers and distributors, we reserve the right to refuse or cancel any furniture orders placed at incorrect prices.  

Because our Furniture is constructed using natural materials (including wood, Leather, velvet, linen, etc.) and natural finishes, variances between the pictures on our website and actual product delivered can occur.  We do our best to accurately show the finish and colors of each piece we carry, however, colors can vary by personal perceptions, monitor type and age, video card differences, and printing variations. This variance in natural color makes each item unique and is not a justification to cancel or grounds for a return.

Lastly, please note that all product and policy information presented on our website and in written correspondence supersedes any and all phone conversations.

Merchandise Damaged or Defective upon Receipt

While we don’t anticipate problems, accidents do happen.  

Assessment of damage – please help us prevent future problems!  We do not expect you to be able to determine the difference between shipping damage and manufacturer defect.  However in order for us to prevent future problems from occurring, assessing the difference is important to us.  While shipping damage is often determined by the condition of the box, the manufacturer may be responsible for many other things – e.g. poor craftsmanship, damages concealed inside the good packaging, or even for inadequate packaging.  Our Customer Service representatives will ask for your feedback relating to these possible conditions. 

• All orders are delivered curbside.  For additional delivery needs, please contact our customer service team for a shipping quote.

• All damage/defect claims must be filed with photos to our Customer Service Department within 2 days of the receipt of your order. No exception can be made as delivery companies deem items as delivered in good condition regardless of personal circumstances. 
  

• If you are holding your furniture and awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you at that time.

• If you do not contact us within 2 days of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the customer.

• We reserve the right to repair or replace any piece of furniture. Many damages may be easily repaired to showroom quality.  
  

• Should you decide not to have us repair or replace your item within 14 days of delivery, the item may be returned under our standard return policy, which includes deduction of round-trip shipping and handling. 

• We hold no responsibility for damage to the home by the home delivery company.  In such case, it will be your responsibility to file a claim with the freight company.

• Although we make every attempt to deliver your furniture correctly and on-time, accidents and delays do sometimes happen. Please note we do not hold any financial responsibility nor will we compensate for unexpected time delays or home improvement coordination (scheduled handyman, contractors, etc.).  It is recommended that you schedule such professionals after receiving and inspecting your new furniture.  Should an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.

Parts Missing or Damaged upon Receipt

Please be sure to contact us within 2 days of receipt should product parts be damaged or missing.  We will take every effort to assist you in obtaining the necessary replacements as quickly as possible, and at no extra cost to you.

In cases where common parts are missing or need replacement, it is likely we can quickly obtain a part in order to complete your item.  However, please note that due to our wide selection of furniture, it is impossible to keep all parts and items in stock all the time.  There are times replacements must be ordered directly from the manufacturer. 

Product Warranty

Unless otherwise noted on the product page, all items come with a 1-year warranty against manufacturing defects. Any manufacturing defect claim should be filed directly with the manufacturer along with sales receipt. 

Should you have any questions, please contact our Customer Service @ 833-682-6665 or e-mail returns@modernhomecenters.com

FAQ

1. What Happens After I Place An Order?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

2. What About Shipping?

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Skylar@modernhomecenters.com

3. What If It does Come In Damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns:

returns@modernhomecenters.com and we will process an insurance claim on your behalf.

4. What Is Your Cancellations & Refunds Policy?

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

5. Why didn't I receive an Order Confirmation email?

If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive at either place.

Please call Customer Service at:

Phone: +1 (833) 436-3393

Email: Support@modernhomecenters.com

Monday - Friday 9:00 AM - 4:00 PM PST

6. What if the price changes after I make a purchase?

 If you bought something from ModernHomeCenters.com within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request to Sales@modernhomecenters.com.  We will then review and verify the price adjustment request. ModernHomeCenters.com has the final decision for matching an online price.

 The following limitations apply:

• The item must be identical, (i.e., size, model, SKU, quantity, brand, name, color)
• You must have purchased the item from us within 30 days of the date of your price adjustment request
• The offer must be valid on the item that you purchased.
• We don’t provide price adjustments for:
• Bundle offers, rebates, mail-in offers, offers that include financing
• Prices that require a minimum quantity purchase
• Items that are listed as clearance, closeout, liquidation, special hour/flash/limited quantity offers
• Damaged, used, or refurbished items
• Price errors

7. How do I touch up my furniture?

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

8. Where do you source the upholstery?

The upholstery used in our products are US-made, allowing us to maintain a competitive edge while supporting our country’s job market.

9. Are your products affordable?

Our products are for everyone. We offer items in every style, every fashion, and every price point. Whether you need something to fit into a dorm room or want an upscale living quarter we have a high quality product that will suit your needs. Our full range of products will leave you smiling.

10. How long does it take for my order to arrive?

Most of our products will be shipped to you in an average of 2-4 days from the date of purchase.

11. I am already a customer, and I have a question or need some assistance with my product. Who should I contact?

We have a dedicated customer service team committed to making sure that you are happy. Please email Support@modernhomecenters.com

12. Does this come in another color?

Modern Home Centers offers a variant of products are available in other colors. The groups with other colors will have examples on display in the web store for you to see.

13. Is leather durable? Do you carry kid-and-pet-friendly fabrics and pieces?

Leather is one of the more naturally durable coverings available in home furnishings. However, there are many Microfiber fabrics that provide excellent durability. Let us know should you have more questions regarding the various types of leathers and fabrics along with the durability rating of each covering.

14. What is the Microfiber?

Microfiber is 100% polyester with tremendous durability and is very easily cleaned.

15. How long will it last?

The life of your new furniture will be dependent on your use and lifestyle. We provide complete details of materials used to. point out the various types of construction. This will help you determine the best materials and build for your furniture needs.

16. Why do you need my zip code?

We won't sell you furniture until we're sure we can service your area to ensure smooth delivery of your order. We use your zip code to:

• Let you know immediately if we can service your area
• Tailor our selection to make sure you see only items that can be delivered to you
• Inform you once the item is currently in stock
• Offer you special pricing that may only be available in some areas
• Help you find a local showroom in case you want to see an item in person
• Show you estimated delivery dates without having to checkout

17. Will my Modern Home Centers furniture change color or fade over time?
Yes. This is absolutely normal. Leather, fabric and wood will change in color overtime, for years; however, the change is not noticeable on a daily basis. The environment we live in will cause color changes in your furniture, with the most obvious culprit being the sun. The other causes of color changes in your furniture are heat, indoor lighting, and even the fumes in the air. While choosing to have tint or UV film applied to your windows will diminish your fading, it will not completely eliminate it. Once you understand that your furniture will change colors over time, you can manage the effect by rotating cushions, rearranging accessories, and even periodically rearranging furniture.
Since furniture will change in color over time, it is best to purchase matching items at the same time. For example, it would be best to order any matching upholstered furniture pieces to be done in the same material at the same time. The same holds true for wall units and tables with chairs. Consider this example regarding chairs: If you have room now for only eight chairs, but may want two additional chairs later, then purchase side chairs now and choose two fully upholstered chairs later to complete your set.

18. Reporting Damaged or Defective Furniture

What if my furniture is damaged or defective?

If during delivery your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel. 

If during shipping your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery. 

19. I need to make changes to my order.  

Contact Support@modernhomecenters.com where your purchase was made. We request that you call at least 48 hours prior to a scheduled delivery.  

20. Do you offer warranty?

Yes. All products come with a 30-day Limited Parts Warranty. 

21. How will I know if my merchandise is ready for delivery?

Once you receive an email order confirmation, you’ll receive a courtesy call/email from our online sales team to let you know your merchandise is ready. We'll schedule a delivery date that is best for you.

On the day of delivery, you’ll receive a text and/or call from our logistics team to confirm your address and time.

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart.

The best shipping companies are carefully selected to make sure your new furniture arrives in perfect condition. We currently ship throughout the continental United States. However, we have many international customers all over the world who heard about us or found our great deals online. We will work with your selected freight forwarder and will deliver your order to them at no charge! We love it when you love your furniture, and 99% of our customers are completely satisfied. We have the highest customer service rating of any US furniture company.

Your furniture is shipped using the fastest, safest, and most reliable method available. We operate several local warehouses and partner with the finest delivery companies in the country. We guarantee that you’ll receive your order from our professional delivery company based in your region. All our products are carefully shipped using a preferred service to provide you with the best delivery experience possible. In the case of a backorder or delay, we will notify you immediately and work tirelessly to get your order delivered as quickly as possible.

Our contracted delivery company will call you when they are prepared to schedule your delivery. We ship to Alaska and Hawaii for an additional fee. Extraordinary deliveries (e.g. extremely narrow doorways, high floor walk-ups, island location inaccessible by bridge, etc.) may require arrangements in advance and/or additional fees. Please contact us in advance if you may require special

As soon as you place an order, you will receive an order confirmation via e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Some of Modern Home Products are designed and packaged for direct shipment. If needed, due to a large number (8 or more) or the size/weight of the items, we may or may not deliver FREE to the room of your choice (unassembled). For your safety and convenience we will not deliver curbside or require you to carry anything inside. Inventory for all ordered items will be confirmed prior to shipment. No partial orders will be shipped. Most products ship in 1-2 business days from receipt of an online customer order. Standard transit times are 3-5 business days for shipment. All aspects of shipping are clearly marked on the product’s page and will be highlighted when checking out. All products in your order are shipped via the same freight company to the contiguous 48 states.

If your order is in stock and we process the charges to your credit card, it will be shipped within seven (7) business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Support@modernhomecenters.com

 SHIPPING FEES

We do our best to provide you with the most competitive shipping rates possible. For some products shipping will be free while other products will carry charges. This is determined by a number of things - including rules set forth by our partners that they ask us to follow, large items that require special handling, fragile items that require special packaging and so forth. In all cases, our shipping rates apply to orders shipped within the contiguous United States.

We can arrange shipping of any order all over the US. Furniture can be shipped either direct from our warehouse or direct from any of the shows that we are featured at. White Glove delivery – We have a large network of shipping companies that specialize in furniture delivery. They will bring the furniture inside your home and assemble (if required). For white glove quotes please call us at +1 (833) 682 - 6665 Business to Business – We can ship direct from our warehouse to your business. The furniture will arrive boxed and protected. Immediate quotes available. *please make sure to fully inspect your furniture once you receive it. If there is any issue with what you have received do not sign off on it and immediately contact us.

Shipping & Handling Rates 

For Ship to Home are determined by your total order amount before tax. Order Total Before Tax Standard: 3-7 business days Rush: 2 business days Up to $15 $5.99 $19.99 $15.01 - $25 $7.99 $24.99 $25.01 - $35 $8.99 $29.99 $35.01 - $50 $9.99 $34.99 $50.01 - $75 $11.99 $39.99 $75.01 - $100 $14.99 $43.99 $100.01 - $125 $17.99 $46.99 $125.01 - $150 $21.99 $49.99 $150.01 - $200 $24.99 $59.99 $200.01 - $250 $27.99 $69.99 $250.01 - $300 $32.99 $79.99 $300.01 - $400 $41.99 $89.99 $400.01 - $500 $49.99 $99.99 Over $500 10% of total rounded to the next highest $100 20% of total rounded to the next highest $100 Standard Shipping and Processing Standard Delivery orders are shipped via standard ground service, and estimated to arrive within 3-7 business days. Items ordered at the same time will not necessarily be delivered together. 

US Shipping Rates

For furniture, including mattresses and changing pads, shipping will be charged at 7% of the total price of the furniture ordered. For non-furniture orders, including Clothing and Decor: Standard Shipping method is USPS First Class mail. $10 shipping charge will apply to orders under $50 and free shipping will apply to orders $50 and above. Expedited shipping is available for soft goods only (clothing and most decor) and will be calculated at time of checkout.

International Shipping

Modern Home Centers currently offers international shipping to over 180 countries and several US Territories in partnership with Bongo International. We ship most items within 2-4 business days after you place your order. The delivery timeframe may vary according to the destination and the shipping option you selected at when you place your order. Each option has a different average delivery time. International Express – Shipments are delivered in a 1-5 days after it leaves our International shipping facility. International Economy – Shipments are delivered in a 3-15 days after it leaves our International shipping facility. These Shipping timeframes are in addition to the standard shipping time for an item to arrive at the international shipping facility from the MHC warehouse. Please select a region to check if we currently offer shipping to your country and to view information about estimated delivery timeframes: North and South America Europe Asia-Pacific Africa Middle East Note: If you are shipping an order to an APO/FPO/DPO or Puerto Rico address, please use our U.S. site to place an order.

Orders Containing Furniture and Non-furniture Items

Furniture requires special handling and ship methods, therefore, if your order contains both furniture and non-furniture items, please be aware that the furniture items will ship separately from the non-furniture items. You will receive separate Shipping Notification for each shipment as your items are shipped. Please note that rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipments within the continental United States.

Shipping Offer Exclusions

The minimum purchase amount for each shipping offer does not include gift wrap charges, purchases of gift cards or tax. Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. A $10 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for shipping offer; Standard Shipping will apply to all other addresses. Shipping offers cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses. Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

DELIVERY

Most in-stock items ship within 3 business days of ordering; however items purchased during the weekend may take up to 4 business days to process. During promotional or during holidays it could take longer. Please contact us with questions in regards to your order. If you have any questions in regards to shipping please contact us. Please note that items ordered together may not be shipped out on the same day, and may come in multiple shipments. Occasionally items may be temporarily out-of-stock or backordered; in which you will be notified in either instance and will be provided an approximate date of shipment. Any shipping delays will be communicated to you at the time of your order; or should there be any unforeseen delay thereafter, you will be notified within 10 days of placing your order.

Our in-home delivery service is available with any size order for just one low fee, plus, we’ll even set up your new styles for free! Once you’ve found your perfect styles, our team starts finding the smartest route to get your purchase to you. We know that you’re eager to receive your new items, so we work hard to deliver your purchase in a timely manner and with care. To help us provide you with an exceptional experience, there are a few things you should know.

How to Place a Delivery Order

To determine what delivery options are available, you will be asked for your zip code while checking out. If your home is in one of the many areas where we offer in-home delivery and free set-up, you will receive a delivery fee as part of your total purchase.

What to Expect

You will be provided with an estimated delivery date based on the availability and stock levels of the items you purchase. If your merchandise is not in stock at the time of your purchase, we will contact you when it becomes available to schedule a delivery date. One to two days before your delivery date, you will receive a reminder phone call and text to confirm your delivery timeframe. In order to ensure there is plenty of time to deliver and set-up your purchase with care, all deliveries are scheduled in three-hour windows. Approximately 30 minutes before the delivery team arrives with your purchase, you will a phone call notifying you that that your items are on their way! The delivery team will bring the items into your home, set them up and place your new items in the area of your choice. In order to complete a delivery with full set-up, an adult 18 years or older must be present.

Delivery Time

Delivery times range of 2-21 business days from receipt of tracking information, depending on your location. Most often our furniture is in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 to 4 business days, unless it's backordered. 

Where we deliver

Modern Home Centers will deliver and set up your furniture purchase to the following states: Alabama, Florida, Georgia, South Carolina, North Carolina, Tennessee, Mississippi, Texas, Virginia and Kentucky. In addition, we deliver to many areas in Oklahoma, Massachusetts, New York, New Jersey, Pennsylvania, Maryland, Delaware, Connecticut, Louisiana, Rhode Island and Washington, D.C. 

FREE SHIPPING

Free shipping is valid on all carpet & rug purchases over $100 on modernhomecenters.com. No code required. Valid on purchases made online only. Valid on standard ground shipments within the continental United States. Not valid on international or expedited shipments.

Truck delivery and shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order). Orders typically arrive within 3-6 business days. Items shipped directly from the vendor or to Alaska and Hawaii have longer delivery lead times. This offer does not apply to International, Alaska, Hawaii, Puerto Rico or Business Direct orders. We currently offer four shipping options within the United States: Standard, Expedited, Express, and Same Day Delivery (in select markets). When shipping to Canada, please visit modernhomecenters.com. Products qualifying for Free Shipping will be identified with "Free Standard Shipping". If you select a shipping method other than Standard, shipping charges will apply. The cost for shipping is based upon total order amount. Use the list below as a quick reference for calculating the shipping charge for an order. An additional surcharge may apply to some items due to their size and/or weight. The surcharge, if applicable, will be noted on the product description page as well as the shipping subtotal of your order. Shipping/Delivery Time & Pricing For Standard, Expedited, And Express Shipping Contiguous U.S. Delivery Alaska, Hawaii, and Puerto Rico Delivered in 1. Standard: 3-6 business days 5-8 business days 2. Expedited: 2-3 business days 4-5 business days 3. Express: 1-2 business days 3-4 business days

SHIPPING INFORMATION

For a quick list of shipping information, please refer to the details below.

When Will My Order Arrive?

Pre-Order: You can view the estimated delivery dates for products by clicking on the “Shipping & Returns” tab on the product page. Post-Order: For up-to-date order status, click on the “Track Packages” link in the My Orders section on the Welcome page on My Account. We’ll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.

Free Shipping?

Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the contiguous United States (click here for information on international shipping costs). We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Washington, Wisconsin, we are required to charge sales tax. Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around. Shipping surcharge applies to AK, HI, and U.S. Territories. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total. We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.

Shipping to Multiple Addresses

We want to save you time, so we offer you the ability to send products to more than one address within one order. It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. 

CONDITIONS OF SALE

Conditions of sale We will gladly exchange defective furniture if returned in the original packing within 7 days of pick up. There are absolutely no refunds available. Any damage has to be reported within 36 hours. Our layaways are good for up to one year. It must be paid in full before delivery. If the layaway is not paid within a year the total amount paid will be lost without a refund or a store credit. Cancellation of a layaway is subject to a 25% fee of the total amount paid with the remaining as a store credit only. Once an order is placed with Best buy furniture, our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed Best buy furniture, and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, No cancellation is possible after the order has been placed. An average order takes 5-15 business days and in some cases can take up to 8 weeks. Again we do not cancel any order after it has been placed. Cancellation of an order after the order has been placed is subject to a 50% cancellation fee with store credit only. No refunds or credit will be available. If the merchandise ordered by you is not delivered by the promised delivery date we must offer you the choice of 1) cancelling your order with a prompt full refund of any payments you have made or 2) accepting delivery at a specific later date.

Damage

Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately.  For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.  

Returns

All Accessories or Rugs can be Exchanged Only within 7-days from purchase date. Merchandise Exchange or Store Credit will be issued. A Non-Refundable down payment is required on all Lay-Away & Special Order Purchases.

Unless stated otherwise, Sales are Final, NO returns. Exchanges are subject to the dealer’s approval. A minimum restocking fee of 15% of invoice total will be assessed on dealer’s approved returns, exchanges, or cancellations. Once your merchandise arrives at our warehouse, we will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 5:00 pm and 9:00pm, Monday through Friday. And 10:00 am to 9:00 pm Saturday and Sunday. 

Return Policy

We offer a 14-day return guarantee.  After you receive your order if the product does not match the decor of your home, your taste, your colors, or just plain didn't meet your expectations, we will provide you with a refund – see below for more details. 

Please note when electing to return an item, actual round trip freight charges will be deducted from your refund. Round trip freight charges include actual outgoing as well as inbound shipping cost on promotionally reduced or free shipping items.  In order to properly return the item, it must be in new, unused, and unassembled condition, securely packaged inside its original packaging.

• All returns must be pre-approved and an Acceptance of Satisfaction Guarantee must be on file before your return will be accepted. 

• We will only accept a return if you contact us within 14 days of delivery.  We cannot accept a product that has been assembled or used or modified in any way.  It must be in new condition with no damage and in its original packaging, no exceptions.  Wrap carefully.  All returns must arrive at our Fulfillment Center in original condition; otherwise, additional fees will apply and will be deducted from your credit.

• Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges.

• Clearance items, special and customer orders, or international shipments (except Canada) are not returnable.  

• Upon receipt of merchandise in good condition at our warehouse, your refund will be processed.  

Cancellations

Please note that orders can only be canceled before they ship.  Once your shipment is en route it can longer be canceled. If you refuse an order, it will fall under our standard return policy which is subject to a deduction of round trip shipping from your refund.  We cannot cancel an order unless we receive your request in writing to info@vanitiesdepot.com prior to shipment. You must receive an acknowledgment from us confirming the cancellation. All promos, special buys, open box items, dealer seconds are valid while supplies last. In the event of items being "oversold" a full refund will be issued. 

Product Descriptions 

We attempt to ensure accuracy with regards to product descriptions.  However, we do not warrant that product description or other site content is error-free.  Should a product be listed at an incorrect price or presented with incorrect information due to typographical error or error in pricing or product information received from our manufacturers and distributors, we reserve the right to refuse or cancel any furniture orders placed at incorrect prices.  

Because our Furniture is constructed using natural materials (including wood, Leather, velvet, linen, etc.) and natural finishes, variances between the pictures on our website and actual product delivered can occur.  We do our best to accurately show the finish and colors of each piece we carry, however, colors can vary by personal perceptions, monitor type and age, video card differences, and printing variations. This variance in natural color makes each item unique and is not a justification to cancel or grounds for a return.

Lastly, please note that all product and policy information presented on our website and in written correspondence supersedes any and all phone conversations.

Merchandise Damaged or Defective upon Receipt

While we don’t anticipate problems, accidents do happen.  

Assessment of damage – please help us prevent future problems!  We do not expect you to be able to determine the difference between shipping damage and manufacturer defect.  However in order for us to prevent future problems from occurring, assessing the difference is important to us.  While shipping damage is often determined by the condition of the box, the manufacturer may be responsible for many other things – e.g. poor craftsmanship, damages concealed inside the good packaging, or even for inadequate packaging.  Our Customer Service representatives will ask for your feedback relating to these possible conditions. 

• All orders are delivered curbside.  For additional delivery needs, please contact our customer service team for a shipping quote.

• All damage/defect claims must be filed with photos to our Customer Service Department within 2 days of the receipt of your order. No exception can be made as delivery companies deem items as delivered in good condition regardless of personal circumstances. 
  

• If you are holding your furniture and awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you at that time.

• If you do not contact us within 2 days of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the customer.

• We reserve the right to repair or replace any piece of furniture. Many damages may be easily repaired to showroom quality.  
  

• Should you decide not to have us repair or replace your item within 14 days of delivery, the item may be returned under our standard return policy, which includes deduction of round-trip shipping and handling. 

• We hold no responsibility for damage to the home by the home delivery company.  In such case, it will be your responsibility to file a claim with the freight company.

• Although we make every attempt to deliver your furniture correctly and on-time, accidents and delays do sometimes happen. Please note we do not hold any financial responsibility nor will we compensate for unexpected time delays or home improvement coordination (scheduled handyman, contractors, etc.).  It is recommended that you schedule such professionals after receiving and inspecting your new furniture.  Should an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.

Parts Missing or Damaged upon Receipt

Please be sure to contact us within 2 days of receipt should product parts be damaged or missing.  We will take every effort to assist you in obtaining the necessary replacements as quickly as possible, and at no extra cost to you.

In cases where common parts are missing or need replacement, it is likely we can quickly obtain a part in order to complete your item.  However, please note that due to our wide selection of furniture, it is impossible to keep all parts and items in stock all the time.  There are times replacements must be ordered directly from the manufacturer. 

Product Warranty

Unless otherwise noted on the product page, all items come with a 1-year warranty against manufacturing defects. Any manufacturing defect claim should be filed directly with the manufacturer along with sales receipt. 

Should you have any questions, please contact our Customer Service @ 833-682-6665 or e-mail returns@modernhomecenters.com

FAQ

1. What Happens After I Place An Order?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

2. What About Shipping?

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Skylar@modernhomecenters.com

3. What If It does Come In Damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns:

returns@modernhomecenters.com and we will process an insurance claim on your behalf.

4. What Is Your Cancellations & Refunds Policy?

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

5. Why didn't I receive an Order Confirmation email?

If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive at either place.

Please call Customer Service at:

Phone: +1 (833) 436-3393

Email: Support@modernhomecenters.com

Monday - Friday 9:00 AM - 4:00 PM PST

6. What if the price changes after I make a purchase?

 If you bought something from ModernHomeCenters.com within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request to Sales@modernhomecenters.com.  We will then review and verify the price adjustment request. ModernHomeCenters.com has the final decision for matching an online price.

 The following limitations apply:

• The item must be identical, (i.e., size, model, SKU, quantity, brand, name, color)
• You must have purchased the item from us within 30 days of the date of your price adjustment request
• The offer must be valid on the item that you purchased.
• We don’t provide price adjustments for:
• Bundle offers, rebates, mail-in offers, offers that include financing
• Prices that require a minimum quantity purchase
• Items that are listed as clearance, closeout, liquidation, special hour/flash/limited quantity offers
• Damaged, used, or refurbished items
• Price errors

7. How do I touch up my furniture?

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

8. Where do you source the upholstery?

The upholstery used in our products are US-made, allowing us to maintain a competitive edge while supporting our country’s job market.

9. Are your products affordable?

Our products are for everyone. We offer items in every style, every fashion, and every price point. Whether you need something to fit into a dorm room or want an upscale living quarter we have a high quality product that will suit your needs. Our full range of products will leave you smiling.

10. How long does it take for my order to arrive?

Most of our products will be shipped to you in an average of 2-4 days from the date of purchase.

11. I am already a customer, and I have a question or need some assistance with my product. Who should I contact?

We have a dedicated customer service team committed to making sure that you are happy. Please email Support@modernhomecenters.com

12. Does this come in another color?

Modern Home Centers offers a variant of products are available in other colors. The groups with other colors will have examples on display in the web store for you to see.

13. Is leather durable? Do you carry kid-and-pet-friendly fabrics and pieces?

Leather is one of the more naturally durable coverings available in home furnishings. However, there are many Microfiber fabrics that provide excellent durability. Let us know should you have more questions regarding the various types of leathers and fabrics along with the durability rating of each covering.

14. What is the Microfiber?

Microfiber is 100% polyester with tremendous durability and is very easily cleaned.

15. How long will it last?

The life of your new furniture will be dependent on your use and lifestyle. We provide complete details of materials used to. point out the various types of construction. This will help you determine the best materials and build for your furniture needs.

16. Why do you need my zip code?

We won't sell you furniture until we're sure we can service your area to ensure smooth delivery of your order. We use your zip code to:

• Let you know immediately if we can service your area
• Tailor our selection to make sure you see only items that can be delivered to you
• Inform you once the item is currently in stock
• Offer you special pricing that may only be available in some areas
• Help you find a local showroom in case you want to see an item in person
• Show you estimated delivery dates without having to checkout

17. Will my Modern Home Centers furniture change color or fade over time?
Yes. This is absolutely normal. Leather, fabric and wood will change in color overtime, for years; however, the change is not noticeable on a daily basis. The environment we live in will cause color changes in your furniture, with the most obvious culprit being the sun. The other causes of color changes in your furniture are heat, indoor lighting, and even the fumes in the air. While choosing to have tint or UV film applied to your windows will diminish your fading, it will not completely eliminate it. Once you understand that your furniture will change colors over time, you can manage the effect by rotating cushions, rearranging accessories, and even periodically rearranging furniture.
Since furniture will change in color over time, it is best to purchase matching items at the same time. For example, it would be best to order any matching upholstered furniture pieces to be done in the same material at the same time. The same holds true for wall units and tables with chairs. Consider this example regarding chairs: If you have room now for only eight chairs, but may want two additional chairs later, then purchase side chairs now and choose two fully upholstered chairs later to complete your set.

18. Reporting Damaged or Defective Furniture

What if my furniture is damaged or defective?

If during delivery your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel. 

If during shipping your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery. 

19. I need to make changes to my order.  

Contact Support@modernhomecenters.com where your purchase was made. We request that you call at least 48 hours prior to a scheduled delivery.  

20. Do you offer warranty?

Yes. All products come with a 30-day Limited Parts Warranty. 

21. How will I know if my merchandise is ready for delivery?

Once you receive an email order confirmation, you’ll receive a courtesy call/email from our online sales team to let you know your merchandise is ready. We'll schedule a delivery date that is best for you.

On the day of delivery, you’ll receive a text and/or call from our logistics team to confirm your address and time.

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart.

The best shipping companies are carefully selected to make sure your new furniture arrives in perfect condition. We currently ship throughout the continental United States. However, we have many international customers all over the world who heard about us or found our great deals online. We will work with your selected freight forwarder and will deliver your order to them at no charge! We love it when you love your furniture, and 99% of our customers are completely satisfied. We have the highest customer service rating of any US furniture company.

Your furniture is shipped using the fastest, safest, and most reliable method available. We operate several local warehouses and partner with the finest delivery companies in the country. We guarantee that you’ll receive your order from our professional delivery company based in your region. All our products are carefully shipped using a preferred service to provide you with the best delivery experience possible. In the case of a backorder or delay, we will notify you immediately and work tirelessly to get your order delivered as quickly as possible.

Our contracted delivery company will call you when they are prepared to schedule your delivery. We ship to Alaska and Hawaii for an additional fee. Extraordinary deliveries (e.g. extremely narrow doorways, high floor walk-ups, island location inaccessible by bridge, etc.) may require arrangements in advance and/or additional fees. Please contact us in advance if you may require special

As soon as you place an order, you will receive an order confirmation via e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Some of Modern Home Products are designed and packaged for direct shipment. If needed, due to a large number (8 or more) or the size/weight of the items, we may or may not deliver FREE to the room of your choice (unassembled). For your safety and convenience we will not deliver curbside or require you to carry anything inside. Inventory for all ordered items will be confirmed prior to shipment. No partial orders will be shipped. Most products ship in 1-2 business days from receipt of an online customer order. Standard transit times are 3-5 business days for shipment. All aspects of shipping are clearly marked on the product’s page and will be highlighted when checking out. All products in your order are shipped via the same freight company to the contiguous 48 states.

If your order is in stock and we process the charges to your credit card, it will be shipped within seven (7) business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Support@modernhomecenters.com

 SHIPPING FEES

We do our best to provide you with the most competitive shipping rates possible. For some products shipping will be free while other products will carry charges. This is determined by a number of things - including rules set forth by our partners that they ask us to follow, large items that require special handling, fragile items that require special packaging and so forth. In all cases, our shipping rates apply to orders shipped within the contiguous United States.

We can arrange shipping of any order all over the US. Furniture can be shipped either direct from our warehouse or direct from any of the shows that we are featured at. White Glove delivery – We have a large network of shipping companies that specialize in furniture delivery. They will bring the furniture inside your home and assemble (if required). For white glove quotes please call us at +1 (833) 682 - 6665 Business to Business – We can ship direct from our warehouse to your business. The furniture will arrive boxed and protected. Immediate quotes available. *please make sure to fully inspect your furniture once you receive it. If there is any issue with what you have received do not sign off on it and immediately contact us.

Shipping & Handling Rates 

For Ship to Home are determined by your total order amount before tax. Order Total Before Tax Standard: 3-7 business days Rush: 2 business days Up to $15 $5.99 $19.99 $15.01 - $25 $7.99 $24.99 $25.01 - $35 $8.99 $29.99 $35.01 - $50 $9.99 $34.99 $50.01 - $75 $11.99 $39.99 $75.01 - $100 $14.99 $43.99 $100.01 - $125 $17.99 $46.99 $125.01 - $150 $21.99 $49.99 $150.01 - $200 $24.99 $59.99 $200.01 - $250 $27.99 $69.99 $250.01 - $300 $32.99 $79.99 $300.01 - $400 $41.99 $89.99 $400.01 - $500 $49.99 $99.99 Over $500 10% of total rounded to the next highest $100 20% of total rounded to the next highest $100 Standard Shipping and Processing Standard Delivery orders are shipped via standard ground service, and estimated to arrive within 3-7 business days. Items ordered at the same time will not necessarily be delivered together. 

US Shipping Rates

For furniture, including mattresses and changing pads, shipping will be charged at 7% of the total price of the furniture ordered. For non-furniture orders, including Clothing and Decor: Standard Shipping method is USPS First Class mail. $10 shipping charge will apply to orders under $50 and free shipping will apply to orders $50 and above. Expedited shipping is available for soft goods only (clothing and most decor) and will be calculated at time of checkout.

International Shipping

Modern Home Centers currently offers international shipping to over 180 countries and several US Territories in partnership with Bongo International. We ship most items within 2-4 business days after you place your order. The delivery timeframe may vary according to the destination and the shipping option you selected at when you place your order. Each option has a different average delivery time. International Express – Shipments are delivered in a 1-5 days after it leaves our International shipping facility. International Economy – Shipments are delivered in a 3-15 days after it leaves our International shipping facility. These Shipping timeframes are in addition to the standard shipping time for an item to arrive at the international shipping facility from the MHC warehouse. Please select a region to check if we currently offer shipping to your country and to view information about estimated delivery timeframes: North and South America Europe Asia-Pacific Africa Middle East Note: If you are shipping an order to an APO/FPO/DPO or Puerto Rico address, please use our U.S. site to place an order.

Orders Containing Furniture and Non-furniture Items

Furniture requires special handling and ship methods, therefore, if your order contains both furniture and non-furniture items, please be aware that the furniture items will ship separately from the non-furniture items. You will receive separate Shipping Notification for each shipment as your items are shipped. Please note that rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipments within the continental United States.

Shipping Offer Exclusions

The minimum purchase amount for each shipping offer does not include gift wrap charges, purchases of gift cards or tax. Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. A $10 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for shipping offer; Standard Shipping will apply to all other addresses. Shipping offers cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses. Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

DELIVERY

Most in-stock items ship within 3 business days of ordering; however items purchased during the weekend may take up to 4 business days to process. During promotional or during holidays it could take longer. Please contact us with questions in regards to your order. If you have any questions in regards to shipping please contact us. Please note that items ordered together may not be shipped out on the same day, and may come in multiple shipments. Occasionally items may be temporarily out-of-stock or backordered; in which you will be notified in either instance and will be provided an approximate date of shipment. Any shipping delays will be communicated to you at the time of your order; or should there be any unforeseen delay thereafter, you will be notified within 10 days of placing your order.

Our in-home delivery service is available with any size order for just one low fee, plus, we’ll even set up your new styles for free! Once you’ve found your perfect styles, our team starts finding the smartest route to get your purchase to you. We know that you’re eager to receive your new items, so we work hard to deliver your purchase in a timely manner and with care. To help us provide you with an exceptional experience, there are a few things you should know.

How to Place a Delivery Order

To determine what delivery options are available, you will be asked for your zip code while checking out. If your home is in one of the many areas where we offer in-home delivery and free set-up, you will receive a delivery fee as part of your total purchase.

What to Expect

You will be provided with an estimated delivery date based on the availability and stock levels of the items you purchase. If your merchandise is not in stock at the time of your purchase, we will contact you when it becomes available to schedule a delivery date. One to two days before your delivery date, you will receive a reminder phone call and text to confirm your delivery timeframe. In order to ensure there is plenty of time to deliver and set-up your purchase with care, all deliveries are scheduled in three-hour windows. Approximately 30 minutes before the delivery team arrives with your purchase, you will a phone call notifying you that that your items are on their way! The delivery team will bring the items into your home, set them up and place your new items in the area of your choice. In order to complete a delivery with full set-up, an adult 18 years or older must be present.

Delivery Time

Delivery times range of 2-21 business days from receipt of tracking information, depending on your location. Most often our furniture is in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 to 4 business days, unless it's backordered. 

Where we deliver

Modern Home Centers will deliver and set up your furniture purchase to the following states: Alabama, Florida, Georgia, South Carolina, North Carolina, Tennessee, Mississippi, Texas, Virginia and Kentucky. In addition, we deliver to many areas in Oklahoma, Massachusetts, New York, New Jersey, Pennsylvania, Maryland, Delaware, Connecticut, Louisiana, Rhode Island and Washington, D.C. 

FREE SHIPPING

Free shipping is valid on all carpet & rug purchases over $100 on modernhomecenters.com. No code required. Valid on purchases made online only. Valid on standard ground shipments within the continental United States. Not valid on international or expedited shipments.

Truck delivery and shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order). Orders typically arrive within 3-6 business days. Items shipped directly from the vendor or to Alaska and Hawaii have longer delivery lead times. This offer does not apply to International, Alaska, Hawaii, Puerto Rico or Business Direct orders. We currently offer four shipping options within the United States: Standard, Expedited, Express, and Same Day Delivery (in select markets). When shipping to Canada, please visit modernhomecenters.com. Products qualifying for Free Shipping will be identified with "Free Standard Shipping". If you select a shipping method other than Standard, shipping charges will apply. The cost for shipping is based upon total order amount. Use the list below as a quick reference for calculating the shipping charge for an order. An additional surcharge may apply to some items due to their size and/or weight. The surcharge, if applicable, will be noted on the product description page as well as the shipping subtotal of your order. Shipping/Delivery Time & Pricing For Standard, Expedited, And Express Shipping Contiguous U.S. Delivery Alaska, Hawaii, and Puerto Rico Delivered in 1. Standard: 3-6 business days 5-8 business days 2. Expedited: 2-3 business days 4-5 business days 3. Express: 1-2 business days 3-4 business days

SHIPPING INFORMATION

For a quick list of shipping information, please refer to the details below.

When Will My Order Arrive?

Pre-Order: You can view the estimated delivery dates for products by clicking on the “Shipping & Returns” tab on the product page. Post-Order: For up-to-date order status, click on the “Track Packages” link in the My Orders section on the Welcome page on My Account. We’ll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.

Free Shipping?

Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the contiguous United States (click here for information on international shipping costs). We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Washington, Wisconsin, we are required to charge sales tax. Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around. Shipping surcharge applies to AK, HI, and U.S. Territories. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total. We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.

Shipping to Multiple Addresses

We want to save you time, so we offer you the ability to send products to more than one address within one order. It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. 

CONDITIONS OF SALE

Conditions of sale We will gladly exchange defective furniture if returned in the original packing within 7 days of pick up. There are absolutely no refunds available. Any damage has to be reported within 36 hours. Our layaways are good for up to one year. It must be paid in full before delivery. If the layaway is not paid within a year the total amount paid will be lost without a refund or a store credit. Cancellation of a layaway is subject to a 25% fee of the total amount paid with the remaining as a store credit only. Once an order is placed with Best buy furniture, our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed Best buy furniture, and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, No cancellation is possible after the order has been placed. An average order takes 5-15 business days and in some cases can take up to 8 weeks. Again we do not cancel any order after it has been placed. Cancellation of an order after the order has been placed is subject to a 50% cancellation fee with store credit only. No refunds or credit will be available. If the merchandise ordered by you is not delivered by the promised delivery date we must offer you the choice of 1) cancelling your order with a prompt full refund of any payments you have made or 2) accepting delivery at a specific later date.

Damage

Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately.  For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.  

Returns

All Accessories or Rugs can be Exchanged Only within 7-days from purchase date. Merchandise Exchange or Store Credit will be issued. A Non-Refundable down payment is required on all Lay-Away & Special Order Purchases.

Unless stated otherwise, Sales are Final, NO returns. Exchanges are subject to the dealer’s approval. A minimum restocking fee of 15% of invoice total will be assessed on dealer’s approved returns, exchanges, or cancellations. Once your merchandise arrives at our warehouse, we will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 5:00 pm and 9:00pm, Monday through Friday. And 10:00 am to 9:00 pm Saturday and Sunday. 

Return Policy

We offer a 14-day return guarantee.  After you receive your order if the product does not match the decor of your home, your taste, your colors, or just plain didn't meet your expectations, we will provide you with a refund – see below for more details. 

Please note when electing to return an item, actual round trip freight charges will be deducted from your refund. Round trip freight charges include actual outgoing as well as inbound shipping cost on promotionally reduced or free shipping items.  In order to properly return the item, it must be in new, unused, and unassembled condition, securely packaged inside its original packaging.

• All returns must be pre-approved and an Acceptance of Satisfaction Guarantee must be on file before your return will be accepted. 

• We will only accept a return if you contact us within 14 days of delivery.  We cannot accept a product that has been assembled or used or modified in any way.  It must be in new condition with no damage and in its original packaging, no exceptions.  Wrap carefully.  All returns must arrive at our Fulfillment Center in original condition; otherwise, additional fees will apply and will be deducted from your credit.

• Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges.

• Clearance items, special and customer orders, or international shipments (except Canada) are not returnable.  

• Upon receipt of merchandise in good condition at our warehouse, your refund will be processed.  

Cancellations

Please note that orders can only be canceled before they ship.  Once your shipment is en route it can longer be canceled. If you refuse an order, it will fall under our standard return policy which is subject to a deduction of round trip shipping from your refund.  We cannot cancel an order unless we receive your request in writing to info@vanitiesdepot.com prior to shipment. You must receive an acknowledgment from us confirming the cancellation. All promos, special buys, open box items, dealer seconds are valid while supplies last. In the event of items being "oversold" a full refund will be issued. 

Product Descriptions 

We attempt to ensure accuracy with regards to product descriptions.  However, we do not warrant that product description or other site content is error-free.  Should a product be listed at an incorrect price or presented with incorrect information due to typographical error or error in pricing or product information received from our manufacturers and distributors, we reserve the right to refuse or cancel any furniture orders placed at incorrect prices.  

Because our Furniture is constructed using natural materials (including wood, Leather, velvet, linen, etc.) and natural finishes, variances between the pictures on our website and actual product delivered can occur.  We do our best to accurately show the finish and colors of each piece we carry, however, colors can vary by personal perceptions, monitor type and age, video card differences, and printing variations. This variance in natural color makes each item unique and is not a justification to cancel or grounds for a return.

Lastly, please note that all product and policy information presented on our website and in written correspondence supersedes any and all phone conversations.

Merchandise Damaged or Defective upon Receipt

While we don’t anticipate problems, accidents do happen.  

Assessment of damage – please help us prevent future problems!  We do not expect you to be able to determine the difference between shipping damage and manufacturer defect.  However in order for us to prevent future problems from occurring, assessing the difference is important to us.  While shipping damage is often determined by the condition of the box, the manufacturer may be responsible for many other things – e.g. poor craftsmanship, damages concealed inside the good packaging, or even for inadequate packaging.  Our Customer Service representatives will ask for your feedback relating to these possible conditions. 

• All orders are delivered curbside.  For additional delivery needs, please contact our customer service team for a shipping quote.

• All damage/defect claims must be filed with photos to our Customer Service Department within 2 days of the receipt of your order. No exception can be made as delivery companies deem items as delivered in good condition regardless of personal circumstances. 
  

• If you are holding your furniture and awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you at that time.

• If you do not contact us within 2 days of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the customer.

• We reserve the right to repair or replace any piece of furniture. Many damages may be easily repaired to showroom quality.  
  

• Should you decide not to have us repair or replace your item within 14 days of delivery, the item may be returned under our standard return policy, which includes deduction of round-trip shipping and handling. 

• We hold no responsibility for damage to the home by the home delivery company.  In such case, it will be your responsibility to file a claim with the freight company.

• Although we make every attempt to deliver your furniture correctly and on-time, accidents and delays do sometimes happen. Please note we do not hold any financial responsibility nor will we compensate for unexpected time delays or home improvement coordination (scheduled handyman, contractors, etc.).  It is recommended that you schedule such professionals after receiving and inspecting your new furniture.  Should an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.

Parts Missing or Damaged upon Receipt

Please be sure to contact us within 2 days of receipt should product parts be damaged or missing.  We will take every effort to assist you in obtaining the necessary replacements as quickly as possible, and at no extra cost to you.

In cases where common parts are missing or need replacement, it is likely we can quickly obtain a part in order to complete your item.  However, please note that due to our wide selection of furniture, it is impossible to keep all parts and items in stock all the time.  There are times replacements must be ordered directly from the manufacturer. 

Product Warranty

Unless otherwise noted on the product page, all items come with a 1-year warranty against manufacturing defects. Any manufacturing defect claim should be filed directly with the manufacturer along with sales receipt. 

Should you have any questions, please contact our Customer Service @ 833-682-6665 or e-mail returns@modernhomecenters.com

FAQ

1. What Happens After I Place An Order?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

2. What About Shipping?

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Skylar@modernhomecenters.com

3. What If It does Come In Damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns:

returns@modernhomecenters.com and we will process an insurance claim on your behalf.

4. What Is Your Cancellations & Refunds Policy?

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

5. Why didn't I receive an Order Confirmation email?

If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive at either place.

Please call Customer Service at:

Phone: +1 (833) 436-3393

Email: Support@modernhomecenters.com

Monday - Friday 9:00 AM - 4:00 PM PST

6. What if the price changes after I make a purchase?

 If you bought something from ModernHomeCenters.com within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request to Sales@modernhomecenters.com.  We will then review and verify the price adjustment request. ModernHomeCenters.com has the final decision for matching an online price.

 The following limitations apply:

• The item must be identical, (i.e., size, model, SKU, quantity, brand, name, color)
• You must have purchased the item from us within 30 days of the date of your price adjustment request
• The offer must be valid on the item that you purchased.
• We don’t provide price adjustments for:
• Bundle offers, rebates, mail-in offers, offers that include financing
• Prices that require a minimum quantity purchase
• Items that are listed as clearance, closeout, liquidation, special hour/flash/limited quantity offers
• Damaged, used, or refurbished items
• Price errors

7. How do I touch up my furniture?

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

8. Where do you source the upholstery?

The upholstery used in our products are US-made, allowing us to maintain a competitive edge while supporting our country’s job market.

9. Are your products affordable?

Our products are for everyone. We offer items in every style, every fashion, and every price point. Whether you need something to fit into a dorm room or want an upscale living quarter we have a high quality product that will suit your needs. Our full range of products will leave you smiling.

10. How long does it take for my order to arrive?

Most of our products will be shipped to you in an average of 2-4 days from the date of purchase.

11. I am already a customer, and I have a question or need some assistance with my product. Who should I contact?

We have a dedicated customer service team committed to making sure that you are happy. Please email Support@modernhomecenters.com

12. Does this come in another color?

Modern Home Centers offers a variant of products are available in other colors. The groups with other colors will have examples on display in the web store for you to see.

13. Is leather durable? Do you carry kid-and-pet-friendly fabrics and pieces?

Leather is one of the more naturally durable coverings available in home furnishings. However, there are many Microfiber fabrics that provide excellent durability. Let us know should you have more questions regarding the various types of leathers and fabrics along with the durability rating of each covering.

14. What is the Microfiber?

Microfiber is 100% polyester with tremendous durability and is very easily cleaned.

15. How long will it last?

The life of your new furniture will be dependent on your use and lifestyle. We provide complete details of materials used to. point out the various types of construction. This will help you determine the best materials and build for your furniture needs.

16. Why do you need my zip code?

We won't sell you furniture until we're sure we can service your area to ensure smooth delivery of your order. We use your zip code to:

• Let you know immediately if we can service your area
• Tailor our selection to make sure you see only items that can be delivered to you
• Inform you once the item is currently in stock
• Offer you special pricing that may only be available in some areas
• Help you find a local showroom in case you want to see an item in person
• Show you estimated delivery dates without having to checkout

17. Will my Modern Home Centers furniture change color or fade over time?
Yes. This is absolutely normal. Leather, fabric and wood will change in color overtime, for years; however, the change is not noticeable on a daily basis. The environment we live in will cause color changes in your furniture, with the most obvious culprit being the sun. The other causes of color changes in your furniture are heat, indoor lighting, and even the fumes in the air. While choosing to have tint or UV film applied to your windows will diminish your fading, it will not completely eliminate it. Once you understand that your furniture will change colors over time, you can manage the effect by rotating cushions, rearranging accessories, and even periodically rearranging furniture.
Since furniture will change in color over time, it is best to purchase matching items at the same time. For example, it would be best to order any matching upholstered furniture pieces to be done in the same material at the same time. The same holds true for wall units and tables with chairs. Consider this example regarding chairs: If you have room now for only eight chairs, but may want two additional chairs later, then purchase side chairs now and choose two fully upholstered chairs later to complete your set.

18. Reporting Damaged or Defective Furniture

What if my furniture is damaged or defective?

If during delivery your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel. 

If during shipping your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery. 

19. I need to make changes to my order.  

Contact Support@modernhomecenters.com where your purchase was made. We request that you call at least 48 hours prior to a scheduled delivery.  

20. Do you offer warranty?

Yes. All products come with a 30-day Limited Parts Warranty. 

21. How will I know if my merchandise is ready for delivery?

Once you receive an email order confirmation, you’ll receive a courtesy call/email from our online sales team to let you know your merchandise is ready. We'll schedule a delivery date that is best for you.

On the day of delivery, you’ll receive a text and/or call from our logistics team to confirm your address and time.

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart.

The best shipping companies are carefully selected to make sure your new furniture arrives in perfect condition. We currently ship throughout the continental United States. However, we have many international customers all over the world who heard about us or found our great deals online. We will work with your selected freight forwarder and will deliver your order to them at no charge! We love it when you love your furniture, and 99% of our customers are completely satisfied. We have the highest customer service rating of any US furniture company.

Your furniture is shipped using the fastest, safest, and most reliable method available. We operate several local warehouses and partner with the finest delivery companies in the country. We guarantee that you’ll receive your order from our professional delivery company based in your region. All our products are carefully shipped using a preferred service to provide you with the best delivery experience possible. In the case of a backorder or delay, we will notify you immediately and work tirelessly to get your order delivered as quickly as possible.

Our contracted delivery company will call you when they are prepared to schedule your delivery. We ship to Alaska and Hawaii for an additional fee. Extraordinary deliveries (e.g. extremely narrow doorways, high floor walk-ups, island location inaccessible by bridge, etc.) may require arrangements in advance and/or additional fees. Please contact us in advance if you may require special

As soon as you place an order, you will receive an order confirmation via e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Some of Modern Home Products are designed and packaged for direct shipment. If needed, due to a large number (8 or more) or the size/weight of the items, we may or may not deliver FREE to the room of your choice (unassembled). For your safety and convenience we will not deliver curbside or require you to carry anything inside. Inventory for all ordered items will be confirmed prior to shipment. No partial orders will be shipped. Most products ship in 1-2 business days from receipt of an online customer order. Standard transit times are 3-5 business days for shipment. All aspects of shipping are clearly marked on the product’s page and will be highlighted when checking out. All products in your order are shipped via the same freight company to the contiguous 48 states.

If your order is in stock and we process the charges to your credit card, it will be shipped within seven (7) business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Support@modernhomecenters.com

 SHIPPING FEES

We do our best to provide you with the most competitive shipping rates possible. For some products shipping will be free while other products will carry charges. This is determined by a number of things - including rules set forth by our partners that they ask us to follow, large items that require special handling, fragile items that require special packaging and so forth. In all cases, our shipping rates apply to orders shipped within the contiguous United States.

We can arrange shipping of any order all over the US. Furniture can be shipped either direct from our warehouse or direct from any of the shows that we are featured at. White Glove delivery – We have a large network of shipping companies that specialize in furniture delivery. They will bring the furniture inside your home and assemble (if required). For white glove quotes please call us at +1 (833) 682 - 6665 Business to Business – We can ship direct from our warehouse to your business. The furniture will arrive boxed and protected. Immediate quotes available. *please make sure to fully inspect your furniture once you receive it. If there is any issue with what you have received do not sign off on it and immediately contact us.

Shipping & Handling Rates 

For Ship to Home are determined by your total order amount before tax. Order Total Before Tax Standard: 3-7 business days Rush: 2 business days Up to $15 $5.99 $19.99 $15.01 - $25 $7.99 $24.99 $25.01 - $35 $8.99 $29.99 $35.01 - $50 $9.99 $34.99 $50.01 - $75 $11.99 $39.99 $75.01 - $100 $14.99 $43.99 $100.01 - $125 $17.99 $46.99 $125.01 - $150 $21.99 $49.99 $150.01 - $200 $24.99 $59.99 $200.01 - $250 $27.99 $69.99 $250.01 - $300 $32.99 $79.99 $300.01 - $400 $41.99 $89.99 $400.01 - $500 $49.99 $99.99 Over $500 10% of total rounded to the next highest $100 20% of total rounded to the next highest $100 Standard Shipping and Processing Standard Delivery orders are shipped via standard ground service, and estimated to arrive within 3-7 business days. Items ordered at the same time will not necessarily be delivered together. 

US Shipping Rates

For furniture, including mattresses and changing pads, shipping will be charged at 7% of the total price of the furniture ordered. For non-furniture orders, including Clothing and Decor: Standard Shipping method is USPS First Class mail. $10 shipping charge will apply to orders under $50 and free shipping will apply to orders $50 and above. Expedited shipping is available for soft goods only (clothing and most decor) and will be calculated at time of checkout.

International Shipping

Modern Home Centers currently offers international shipping to over 180 countries and several US Territories in partnership with Bongo International. We ship most items within 2-4 business days after you place your order. The delivery timeframe may vary according to the destination and the shipping option you selected at when you place your order. Each option has a different average delivery time. International Express – Shipments are delivered in a 1-5 days after it leaves our International shipping facility. International Economy – Shipments are delivered in a 3-15 days after it leaves our International shipping facility. These Shipping timeframes are in addition to the standard shipping time for an item to arrive at the international shipping facility from the MHC warehouse. Please select a region to check if we currently offer shipping to your country and to view information about estimated delivery timeframes: North and South America Europe Asia-Pacific Africa Middle East Note: If you are shipping an order to an APO/FPO/DPO or Puerto Rico address, please use our U.S. site to place an order.

Orders Containing Furniture and Non-furniture Items

Furniture requires special handling and ship methods, therefore, if your order contains both furniture and non-furniture items, please be aware that the furniture items will ship separately from the non-furniture items. You will receive separate Shipping Notification for each shipment as your items are shipped. Please note that rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipments within the continental United States.

Shipping Offer Exclusions

The minimum purchase amount for each shipping offer does not include gift wrap charges, purchases of gift cards or tax. Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. A $10 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for shipping offer; Standard Shipping will apply to all other addresses. Shipping offers cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses. Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

DELIVERY

Most in-stock items ship within 3 business days of ordering; however items purchased during the weekend may take up to 4 business days to process. During promotional or during holidays it could take longer. Please contact us with questions in regards to your order. If you have any questions in regards to shipping please contact us. Please note that items ordered together may not be shipped out on the same day, and may come in multiple shipments. Occasionally items may be temporarily out-of-stock or backordered; in which you will be notified in either instance and will be provided an approximate date of shipment. Any shipping delays will be communicated to you at the time of your order; or should there be any unforeseen delay thereafter, you will be notified within 10 days of placing your order.

Our in-home delivery service is available with any size order for just one low fee, plus, we’ll even set up your new styles for free! Once you’ve found your perfect styles, our team starts finding the smartest route to get your purchase to you. We know that you’re eager to receive your new items, so we work hard to deliver your purchase in a timely manner and with care. To help us provide you with an exceptional experience, there are a few things you should know.

How to Place a Delivery Order

To determine what delivery options are available, you will be asked for your zip code while checking out. If your home is in one of the many areas where we offer in-home delivery and free set-up, you will receive a delivery fee as part of your total purchase.

What to Expect

You will be provided with an estimated delivery date based on the availability and stock levels of the items you purchase. If your merchandise is not in stock at the time of your purchase, we will contact you when it becomes available to schedule a delivery date. One to two days before your delivery date, you will receive a reminder phone call and text to confirm your delivery timeframe. In order to ensure there is plenty of time to deliver and set-up your purchase with care, all deliveries are scheduled in three-hour windows. Approximately 30 minutes before the delivery team arrives with your purchase, you will a phone call notifying you that that your items are on their way! The delivery team will bring the items into your home, set them up and place your new items in the area of your choice. In order to complete a delivery with full set-up, an adult 18 years or older must be present.

Delivery Time

Delivery times range of 2-21 business days from receipt of tracking information, depending on your location. Most often our furniture is in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 to 4 business days, unless it's backordered. 

Where we deliver

Modern Home Centers will deliver and set up your furniture purchase to the following states: Alabama, Florida, Georgia, South Carolina, North Carolina, Tennessee, Mississippi, Texas, Virginia and Kentucky. In addition, we deliver to many areas in Oklahoma, Massachusetts, New York, New Jersey, Pennsylvania, Maryland, Delaware, Connecticut, Louisiana, Rhode Island and Washington, D.C. 

FREE SHIPPING

Free shipping is valid on all carpet & rug purchases over $100 on modernhomecenters.com. No code required. Valid on purchases made online only. Valid on standard ground shipments within the continental United States. Not valid on international or expedited shipments.

Truck delivery and shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order). Orders typically arrive within 3-6 business days. Items shipped directly from the vendor or to Alaska and Hawaii have longer delivery lead times. This offer does not apply to International, Alaska, Hawaii, Puerto Rico or Business Direct orders. We currently offer four shipping options within the United States: Standard, Expedited, Express, and Same Day Delivery (in select markets). When shipping to Canada, please visit modernhomecenters.com. Products qualifying for Free Shipping will be identified with "Free Standard Shipping". If you select a shipping method other than Standard, shipping charges will apply. The cost for shipping is based upon total order amount. Use the list below as a quick reference for calculating the shipping charge for an order. An additional surcharge may apply to some items due to their size and/or weight. The surcharge, if applicable, will be noted on the product description page as well as the shipping subtotal of your order. Shipping/Delivery Time & Pricing For Standard, Expedited, And Express Shipping Contiguous U.S. Delivery Alaska, Hawaii, and Puerto Rico Delivered in 1. Standard: 3-6 business days 5-8 business days 2. Expedited: 2-3 business days 4-5 business days 3. Express: 1-2 business days 3-4 business days

SHIPPING INFORMATION

For a quick list of shipping information, please refer to the details below.

When Will My Order Arrive?

Pre-Order: You can view the estimated delivery dates for products by clicking on the “Shipping & Returns” tab on the product page. Post-Order: For up-to-date order status, click on the “Track Packages” link in the My Orders section on the Welcome page on My Account. We’ll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.

Free Shipping?

Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the contiguous United States (click here for information on international shipping costs). We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Washington, Wisconsin, we are required to charge sales tax. Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around. Shipping surcharge applies to AK, HI, and U.S. Territories. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total. We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.

Shipping to Multiple Addresses

We want to save you time, so we offer you the ability to send products to more than one address within one order. It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. 

CONDITIONS OF SALE

Conditions of sale We will gladly exchange defective furniture if returned in the original packing within 7 days of pick up. There are absolutely no refunds available. Any damage has to be reported within 36 hours. Our layaways are good for up to one year. It must be paid in full before delivery. If the layaway is not paid within a year the total amount paid will be lost without a refund or a store credit. Cancellation of a layaway is subject to a 25% fee of the total amount paid with the remaining as a store credit only. Once an order is placed with Best buy furniture, our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed Best buy furniture, and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, No cancellation is possible after the order has been placed. An average order takes 5-15 business days and in some cases can take up to 8 weeks. Again we do not cancel any order after it has been placed. Cancellation of an order after the order has been placed is subject to a 50% cancellation fee with store credit only. No refunds or credit will be available. If the merchandise ordered by you is not delivered by the promised delivery date we must offer you the choice of 1) cancelling your order with a prompt full refund of any payments you have made or 2) accepting delivery at a specific later date.

Damage

Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately.  For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.  

Returns

All Accessories or Rugs can be Exchanged Only within 7-days from purchase date. Merchandise Exchange or Store Credit will be issued. A Non-Refundable down payment is required on all Lay-Away & Special Order Purchases.

Unless stated otherwise, Sales are Final, NO returns. Exchanges are subject to the dealer’s approval. A minimum restocking fee of 15% of invoice total will be assessed on dealer’s approved returns, exchanges, or cancellations. Once your merchandise arrives at our warehouse, we will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 5:00 pm and 9:00pm, Monday through Friday. And 10:00 am to 9:00 pm Saturday and Sunday. 

Return Policy

We offer a 14-day return guarantee.  After you receive your order if the product does not match the decor of your home, your taste, your colors, or just plain didn't meet your expectations, we will provide you with a refund – see below for more details. 

Please note when electing to return an item, actual round trip freight charges will be deducted from your refund. Round trip freight charges include actual outgoing as well as inbound shipping cost on promotionally reduced or free shipping items.  In order to properly return the item, it must be in new, unused, and unassembled condition, securely packaged inside its original packaging.

• All returns must be pre-approved and an Acceptance of Satisfaction Guarantee must be on file before your return will be accepted. 

• We will only accept a return if you contact us within 14 days of delivery.  We cannot accept a product that has been assembled or used or modified in any way.  It must be in new condition with no damage and in its original packaging, no exceptions.  Wrap carefully.  All returns must arrive at our Fulfillment Center in original condition; otherwise, additional fees will apply and will be deducted from your credit.

• Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges.

• Clearance items, special and customer orders, or international shipments (except Canada) are not returnable.  

• Upon receipt of merchandise in good condition at our warehouse, your refund will be processed.  

Cancellations

Please note that orders can only be canceled before they ship.  Once your shipment is en route it can longer be canceled. If you refuse an order, it will fall under our standard return policy which is subject to a deduction of round trip shipping from your refund.  We cannot cancel an order unless we receive your request in writing to info@vanitiesdepot.com prior to shipment. You must receive an acknowledgment from us confirming the cancellation. All promos, special buys, open box items, dealer seconds are valid while supplies last. In the event of items being "oversold" a full refund will be issued. 

Product Descriptions 

We attempt to ensure accuracy with regards to product descriptions.  However, we do not warrant that product description or other site content is error-free.  Should a product be listed at an incorrect price or presented with incorrect information due to typographical error or error in pricing or product information received from our manufacturers and distributors, we reserve the right to refuse or cancel any furniture orders placed at incorrect prices.  

Because our Furniture is constructed using natural materials (including wood, Leather, velvet, linen, etc.) and natural finishes, variances between the pictures on our website and actual product delivered can occur.  We do our best to accurately show the finish and colors of each piece we carry, however, colors can vary by personal perceptions, monitor type and age, video card differences, and printing variations. This variance in natural color makes each item unique and is not a justification to cancel or grounds for a return.

Lastly, please note that all product and policy information presented on our website and in written correspondence supersedes any and all phone conversations.

Merchandise Damaged or Defective upon Receipt

While we don’t anticipate problems, accidents do happen.  

Assessment of damage – please help us prevent future problems!  We do not expect you to be able to determine the difference between shipping damage and manufacturer defect.  However in order for us to prevent future problems from occurring, assessing the difference is important to us.  While shipping damage is often determined by the condition of the box, the manufacturer may be responsible for many other things – e.g. poor craftsmanship, damages concealed inside the good packaging, or even for inadequate packaging.  Our Customer Service representatives will ask for your feedback relating to these possible conditions. 

• All orders are delivered curbside.  For additional delivery needs, please contact our customer service team for a shipping quote.

• All damage/defect claims must be filed with photos to our Customer Service Department within 2 days of the receipt of your order. No exception can be made as delivery companies deem items as delivered in good condition regardless of personal circumstances. 
  

• If you are holding your furniture and awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you at that time.

• If you do not contact us within 2 days of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the customer.

• We reserve the right to repair or replace any piece of furniture. Many damages may be easily repaired to showroom quality.  
  

• Should you decide not to have us repair or replace your item within 14 days of delivery, the item may be returned under our standard return policy, which includes deduction of round-trip shipping and handling. 

• We hold no responsibility for damage to the home by the home delivery company.  In such case, it will be your responsibility to file a claim with the freight company.

• Although we make every attempt to deliver your furniture correctly and on-time, accidents and delays do sometimes happen. Please note we do not hold any financial responsibility nor will we compensate for unexpected time delays or home improvement coordination (scheduled handyman, contractors, etc.).  It is recommended that you schedule such professionals after receiving and inspecting your new furniture.  Should an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.

Parts Missing or Damaged upon Receipt

Please be sure to contact us within 2 days of receipt should product parts be damaged or missing.  We will take every effort to assist you in obtaining the necessary replacements as quickly as possible, and at no extra cost to you.

In cases where common parts are missing or need replacement, it is likely we can quickly obtain a part in order to complete your item.  However, please note that due to our wide selection of furniture, it is impossible to keep all parts and items in stock all the time.  There are times replacements must be ordered directly from the manufacturer. 

Product Warranty

Unless otherwise noted on the product page, all items come with a 1-year warranty against manufacturing defects. Any manufacturing defect claim should be filed directly with the manufacturer along with sales receipt. 

Should you have any questions, please contact our Customer Service @ 833-682-6665 or e-mail returns@modernhomecenters.com

FAQ

1. What Happens After I Place An Order?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

2. What About Shipping?

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Skylar@modernhomecenters.com

3. What If It does Come In Damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns:

returns@modernhomecenters.com and we will process an insurance claim on your behalf.

4. What Is Your Cancellations & Refunds Policy?

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

5. Why didn't I receive an Order Confirmation email?

If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive at either place.

Please call Customer Service at:

Phone: +1 (833) 436-3393

Email: Support@modernhomecenters.com

Monday - Friday 9:00 AM - 4:00 PM PST

6. What if the price changes after I make a purchase?

 If you bought something from ModernHomeCenters.com within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request to Sales@modernhomecenters.com.  We will then review and verify the price adjustment request. ModernHomeCenters.com has the final decision for matching an online price.

 The following limitations apply:

• The item must be identical, (i.e., size, model, SKU, quantity, brand, name, color)
• You must have purchased the item from us within 30 days of the date of your price adjustment request
• The offer must be valid on the item that you purchased.
• We don’t provide price adjustments for:
• Bundle offers, rebates, mail-in offers, offers that include financing
• Prices that require a minimum quantity purchase
• Items that are listed as clearance, closeout, liquidation, special hour/flash/limited quantity offers
• Damaged, used, or refurbished items
• Price errors

7. How do I touch up my furniture?

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

8. Where do you source the upholstery?

The upholstery used in our products are US-made, allowing us to maintain a competitive edge while supporting our country’s job market.

9. Are your products affordable?

Our products are for everyone. We offer items in every style, every fashion, and every price point. Whether you need something to fit into a dorm room or want an upscale living quarter we have a high quality product that will suit your needs. Our full range of products will leave you smiling.

10. How long does it take for my order to arrive?

Most of our products will be shipped to you in an average of 2-4 days from the date of purchase.

11. I am already a customer, and I have a question or need some assistance with my product. Who should I contact?

We have a dedicated customer service team committed to making sure that you are happy. Please email Support@modernhomecenters.com

12. Does this come in another color?

Modern Home Centers offers a variant of products are available in other colors. The groups with other colors will have examples on display in the web store for you to see.

13. Is leather durable? Do you carry kid-and-pet-friendly fabrics and pieces?

Leather is one of the more naturally durable coverings available in home furnishings. However, there are many Microfiber fabrics that provide excellent durability. Let us know should you have more questions regarding the various types of leathers and fabrics along with the durability rating of each covering.

14. What is the Microfiber?

Microfiber is 100% polyester with tremendous durability and is very easily cleaned.

15. How long will it last?

The life of your new furniture will be dependent on your use and lifestyle. We provide complete details of materials used to. point out the various types of construction. This will help you determine the best materials and build for your furniture needs.

16. Why do you need my zip code?

We won't sell you furniture until we're sure we can service your area to ensure smooth delivery of your order. We use your zip code to:

• Let you know immediately if we can service your area
• Tailor our selection to make sure you see only items that can be delivered to you
• Inform you once the item is currently in stock
• Offer you special pricing that may only be available in some areas
• Help you find a local showroom in case you want to see an item in person
• Show you estimated delivery dates without having to checkout

17. Will my Modern Home Centers furniture change color or fade over time?
Yes. This is absolutely normal. Leather, fabric and wood will change in color overtime, for years; however, the change is not noticeable on a daily basis. The environment we live in will cause color changes in your furniture, with the most obvious culprit being the sun. The other causes of color changes in your furniture are heat, indoor lighting, and even the fumes in the air. While choosing to have tint or UV film applied to your windows will diminish your fading, it will not completely eliminate it. Once you understand that your furniture will change colors over time, you can manage the effect by rotating cushions, rearranging accessories, and even periodically rearranging furniture.
Since furniture will change in color over time, it is best to purchase matching items at the same time. For example, it would be best to order any matching upholstered furniture pieces to be done in the same material at the same time. The same holds true for wall units and tables with chairs. Consider this example regarding chairs: If you have room now for only eight chairs, but may want two additional chairs later, then purchase side chairs now and choose two fully upholstered chairs later to complete your set.

18. Reporting Damaged or Defective Furniture

What if my furniture is damaged or defective?

If during delivery your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel. 

If during shipping your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery. 

19. I need to make changes to my order.  

Contact Support@modernhomecenters.com where your purchase was made. We request that you call at least 48 hours prior to a scheduled delivery.  

20. Do you offer warranty?

Yes. All products come with a 30-day Limited Parts Warranty. 

21. How will I know if my merchandise is ready for delivery?

Once you receive an email order confirmation, you’ll receive a courtesy call/email from our online sales team to let you know your merchandise is ready. We'll schedule a delivery date that is best for you.

On the day of delivery, you’ll receive a text and/or call from our logistics team to confirm your address and time.

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart.

The best shipping companies are carefully selected to make sure your new furniture arrives in perfect condition. We currently ship throughout the continental United States. However, we have many international customers all over the world who heard about us or found our great deals online. We will work with your selected freight forwarder and will deliver your order to them at no charge! We love it when you love your furniture, and 99% of our customers are completely satisfied. We have the highest customer service rating of any US furniture company.

Your furniture is shipped using the fastest, safest, and most reliable method available. We operate several local warehouses and partner with the finest delivery companies in the country. We guarantee that you’ll receive your order from our professional delivery company based in your region. All our products are carefully shipped using a preferred service to provide you with the best delivery experience possible. In the case of a backorder or delay, we will notify you immediately and work tirelessly to get your order delivered as quickly as possible.

Our contracted delivery company will call you when they are prepared to schedule your delivery. We ship to Alaska and Hawaii for an additional fee. Extraordinary deliveries (e.g. extremely narrow doorways, high floor walk-ups, island location inaccessible by bridge, etc.) may require arrangements in advance and/or additional fees. Please contact us in advance if you may require special

As soon as you place an order, you will receive an order confirmation via e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Some of Modern Home Products are designed and packaged for direct shipment. If needed, due to a large number (8 or more) or the size/weight of the items, we may or may not deliver FREE to the room of your choice (unassembled). For your safety and convenience we will not deliver curbside or require you to carry anything inside. Inventory for all ordered items will be confirmed prior to shipment. No partial orders will be shipped. Most products ship in 1-2 business days from receipt of an online customer order. Standard transit times are 3-5 business days for shipment. All aspects of shipping are clearly marked on the product’s page and will be highlighted when checking out. All products in your order are shipped via the same freight company to the contiguous 48 states.

If your order is in stock and we process the charges to your credit card, it will be shipped within seven (7) business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Support@modernhomecenters.com

 SHIPPING FEES

We do our best to provide you with the most competitive shipping rates possible. For some products shipping will be free while other products will carry charges. This is determined by a number of things - including rules set forth by our partners that they ask us to follow, large items that require special handling, fragile items that require special packaging and so forth. In all cases, our shipping rates apply to orders shipped within the contiguous United States.

We can arrange shipping of any order all over the US. Furniture can be shipped either direct from our warehouse or direct from any of the shows that we are featured at. White Glove delivery – We have a large network of shipping companies that specialize in furniture delivery. They will bring the furniture inside your home and assemble (if required). For white glove quotes please call us at +1 (833) 682 - 6665 Business to Business – We can ship direct from our warehouse to your business. The furniture will arrive boxed and protected. Immediate quotes available. *please make sure to fully inspect your furniture once you receive it. If there is any issue with what you have received do not sign off on it and immediately contact us.

Shipping & Handling Rates 

For Ship to Home are determined by your total order amount before tax. Order Total Before Tax Standard: 3-7 business days Rush: 2 business days Up to $15 $5.99 $19.99 $15.01 - $25 $7.99 $24.99 $25.01 - $35 $8.99 $29.99 $35.01 - $50 $9.99 $34.99 $50.01 - $75 $11.99 $39.99 $75.01 - $100 $14.99 $43.99 $100.01 - $125 $17.99 $46.99 $125.01 - $150 $21.99 $49.99 $150.01 - $200 $24.99 $59.99 $200.01 - $250 $27.99 $69.99 $250.01 - $300 $32.99 $79.99 $300.01 - $400 $41.99 $89.99 $400.01 - $500 $49.99 $99.99 Over $500 10% of total rounded to the next highest $100 20% of total rounded to the next highest $100 Standard Shipping and Processing Standard Delivery orders are shipped via standard ground service, and estimated to arrive within 3-7 business days. Items ordered at the same time will not necessarily be delivered together. 

US Shipping Rates

For furniture, including mattresses and changing pads, shipping will be charged at 7% of the total price of the furniture ordered. For non-furniture orders, including Clothing and Decor: Standard Shipping method is USPS First Class mail. $10 shipping charge will apply to orders under $50 and free shipping will apply to orders $50 and above. Expedited shipping is available for soft goods only (clothing and most decor) and will be calculated at time of checkout.

International Shipping

Modern Home Centers currently offers international shipping to over 180 countries and several US Territories in partnership with Bongo International. We ship most items within 2-4 business days after you place your order. The delivery timeframe may vary according to the destination and the shipping option you selected at when you place your order. Each option has a different average delivery time. International Express – Shipments are delivered in a 1-5 days after it leaves our International shipping facility. International Economy – Shipments are delivered in a 3-15 days after it leaves our International shipping facility. These Shipping timeframes are in addition to the standard shipping time for an item to arrive at the international shipping facility from the MHC warehouse. Please select a region to check if we currently offer shipping to your country and to view information about estimated delivery timeframes: North and South America Europe Asia-Pacific Africa Middle East Note: If you are shipping an order to an APO/FPO/DPO or Puerto Rico address, please use our U.S. site to place an order.

Orders Containing Furniture and Non-furniture Items

Furniture requires special handling and ship methods, therefore, if your order contains both furniture and non-furniture items, please be aware that the furniture items will ship separately from the non-furniture items. You will receive separate Shipping Notification for each shipment as your items are shipped. Please note that rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipments within the continental United States.

Shipping Offer Exclusions

The minimum purchase amount for each shipping offer does not include gift wrap charges, purchases of gift cards or tax. Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. A $10 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for shipping offer; Standard Shipping will apply to all other addresses. Shipping offers cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses. Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

DELIVERY

Most in-stock items ship within 3 business days of ordering; however items purchased during the weekend may take up to 4 business days to process. During promotional or during holidays it could take longer. Please contact us with questions in regards to your order. If you have any questions in regards to shipping please contact us. Please note that items ordered together may not be shipped out on the same day, and may come in multiple shipments. Occasionally items may be temporarily out-of-stock or backordered; in which you will be notified in either instance and will be provided an approximate date of shipment. Any shipping delays will be communicated to you at the time of your order; or should there be any unforeseen delay thereafter, you will be notified within 10 days of placing your order.

Our in-home delivery service is available with any size order for just one low fee, plus, we’ll even set up your new styles for free! Once you’ve found your perfect styles, our team starts finding the smartest route to get your purchase to you. We know that you’re eager to receive your new items, so we work hard to deliver your purchase in a timely manner and with care. To help us provide you with an exceptional experience, there are a few things you should know.

How to Place a Delivery Order

To determine what delivery options are available, you will be asked for your zip code while checking out. If your home is in one of the many areas where we offer in-home delivery and free set-up, you will receive a delivery fee as part of your total purchase.

What to Expect

You will be provided with an estimated delivery date based on the availability and stock levels of the items you purchase. If your merchandise is not in stock at the time of your purchase, we will contact you when it becomes available to schedule a delivery date. One to two days before your delivery date, you will receive a reminder phone call and text to confirm your delivery timeframe. In order to ensure there is plenty of time to deliver and set-up your purchase with care, all deliveries are scheduled in three-hour windows. Approximately 30 minutes before the delivery team arrives with your purchase, you will a phone call notifying you that that your items are on their way! The delivery team will bring the items into your home, set them up and place your new items in the area of your choice. In order to complete a delivery with full set-up, an adult 18 years or older must be present.

Delivery Time

Delivery times range of 2-21 business days from receipt of tracking information, depending on your location. Most often our furniture is in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 to 4 business days, unless it's backordered. 

Where we deliver

Modern Home Centers will deliver and set up your furniture purchase to the following states: Alabama, Florida, Georgia, South Carolina, North Carolina, Tennessee, Mississippi, Texas, Virginia and Kentucky. In addition, we deliver to many areas in Oklahoma, Massachusetts, New York, New Jersey, Pennsylvania, Maryland, Delaware, Connecticut, Louisiana, Rhode Island and Washington, D.C. 

FREE SHIPPING

Free shipping is valid on all carpet & rug purchases over $100 on modernhomecenters.com. No code required. Valid on purchases made online only. Valid on standard ground shipments within the continental United States. Not valid on international or expedited shipments.

Truck delivery and shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order). Orders typically arrive within 3-6 business days. Items shipped directly from the vendor or to Alaska and Hawaii have longer delivery lead times. This offer does not apply to International, Alaska, Hawaii, Puerto Rico or Business Direct orders. We currently offer four shipping options within the United States: Standard, Expedited, Express, and Same Day Delivery (in select markets). When shipping to Canada, please visit modernhomecenters.com. Products qualifying for Free Shipping will be identified with "Free Standard Shipping". If you select a shipping method other than Standard, shipping charges will apply. The cost for shipping is based upon total order amount. Use the list below as a quick reference for calculating the shipping charge for an order. An additional surcharge may apply to some items due to their size and/or weight. The surcharge, if applicable, will be noted on the product description page as well as the shipping subtotal of your order. Shipping/Delivery Time & Pricing For Standard, Expedited, And Express Shipping Contiguous U.S. Delivery Alaska, Hawaii, and Puerto Rico Delivered in 1. Standard: 3-6 business days 5-8 business days 2. Expedited: 2-3 business days 4-5 business days 3. Express: 1-2 business days 3-4 business days

SHIPPING INFORMATION

For a quick list of shipping information, please refer to the details below.

When Will My Order Arrive?

Pre-Order: You can view the estimated delivery dates for products by clicking on the “Shipping & Returns” tab on the product page. Post-Order: For up-to-date order status, click on the “Track Packages” link in the My Orders section on the Welcome page on My Account. We’ll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.

Free Shipping?

Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the contiguous United States (click here for information on international shipping costs). We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Washington, Wisconsin, we are required to charge sales tax. Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around. Shipping surcharge applies to AK, HI, and U.S. Territories. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total. We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.

Shipping to Multiple Addresses

We want to save you time, so we offer you the ability to send products to more than one address within one order. It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. 

CONDITIONS OF SALE

Conditions of sale We will gladly exchange defective furniture if returned in the original packing within 7 days of pick up. There are absolutely no refunds available. Any damage has to be reported within 36 hours. Our layaways are good for up to one year. It must be paid in full before delivery. If the layaway is not paid within a year the total amount paid will be lost without a refund or a store credit. Cancellation of a layaway is subject to a 25% fee of the total amount paid with the remaining as a store credit only. Once an order is placed with Best buy furniture, our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed Best buy furniture, and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, No cancellation is possible after the order has been placed. An average order takes 5-15 business days and in some cases can take up to 8 weeks. Again we do not cancel any order after it has been placed. Cancellation of an order after the order has been placed is subject to a 50% cancellation fee with store credit only. No refunds or credit will be available. If the merchandise ordered by you is not delivered by the promised delivery date we must offer you the choice of 1) cancelling your order with a prompt full refund of any payments you have made or 2) accepting delivery at a specific later date.

Damage

Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately.  For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.  

Returns

All Accessories or Rugs can be Exchanged Only within 7-days from purchase date. Merchandise Exchange or Store Credit will be issued. A Non-Refundable down payment is required on all Lay-Away & Special Order Purchases.

Unless stated otherwise, Sales are Final, NO returns. Exchanges are subject to the dealer’s approval. A minimum restocking fee of 15% of invoice total will be assessed on dealer’s approved returns, exchanges, or cancellations. Once your merchandise arrives at our warehouse, we will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 5:00 pm and 9:00pm, Monday through Friday. And 10:00 am to 9:00 pm Saturday and Sunday. 

Return Policy

We offer a 14-day return guarantee.  After you receive your order if the product does not match the decor of your home, your taste, your colors, or just plain didn't meet your expectations, we will provide you with a refund – see below for more details. 

Please note when electing to return an item, actual round trip freight charges will be deducted from your refund. Round trip freight charges include actual outgoing as well as inbound shipping cost on promotionally reduced or free shipping items.  In order to properly return the item, it must be in new, unused, and unassembled condition, securely packaged inside its original packaging.

• All returns must be pre-approved and an Acceptance of Satisfaction Guarantee must be on file before your return will be accepted. 

• We will only accept a return if you contact us within 14 days of delivery.  We cannot accept a product that has been assembled or used or modified in any way.  It must be in new condition with no damage and in its original packaging, no exceptions.  Wrap carefully.  All returns must arrive at our Fulfillment Center in original condition; otherwise, additional fees will apply and will be deducted from your credit.

• Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges.

• Clearance items, special and customer orders, or international shipments (except Canada) are not returnable.  

• Upon receipt of merchandise in good condition at our warehouse, your refund will be processed.  

Cancellations

Please note that orders can only be canceled before they ship.  Once your shipment is en route it can longer be canceled. If you refuse an order, it will fall under our standard return policy which is subject to a deduction of round trip shipping from your refund.  We cannot cancel an order unless we receive your request in writing to info@vanitiesdepot.com prior to shipment. You must receive an acknowledgment from us confirming the cancellation. All promos, special buys, open box items, dealer seconds are valid while supplies last. In the event of items being "oversold" a full refund will be issued. 

Product Descriptions 

We attempt to ensure accuracy with regards to product descriptions.  However, we do not warrant that product description or other site content is error-free.  Should a product be listed at an incorrect price or presented with incorrect information due to typographical error or error in pricing or product information received from our manufacturers and distributors, we reserve the right to refuse or cancel any furniture orders placed at incorrect prices.  

Because our Furniture is constructed using natural materials (including wood, Leather, velvet, linen, etc.) and natural finishes, variances between the pictures on our website and actual product delivered can occur.  We do our best to accurately show the finish and colors of each piece we carry, however, colors can vary by personal perceptions, monitor type and age, video card differences, and printing variations. This variance in natural color makes each item unique and is not a justification to cancel or grounds for a return.

Lastly, please note that all product and policy information presented on our website and in written correspondence supersedes any and all phone conversations.

Merchandise Damaged or Defective upon Receipt

While we don’t anticipate problems, accidents do happen.  

Assessment of damage – please help us prevent future problems!  We do not expect you to be able to determine the difference between shipping damage and manufacturer defect.  However in order for us to prevent future problems from occurring, assessing the difference is important to us.  While shipping damage is often determined by the condition of the box, the manufacturer may be responsible for many other things – e.g. poor craftsmanship, damages concealed inside the good packaging, or even for inadequate packaging.  Our Customer Service representatives will ask for your feedback relating to these possible conditions. 

• All orders are delivered curbside.  For additional delivery needs, please contact our customer service team for a shipping quote.

• All damage/defect claims must be filed with photos to our Customer Service Department within 2 days of the receipt of your order. No exception can be made as delivery companies deem items as delivered in good condition regardless of personal circumstances. 
  

• If you are holding your furniture and awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you at that time.

• If you do not contact us within 2 days of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the customer.

• We reserve the right to repair or replace any piece of furniture. Many damages may be easily repaired to showroom quality.  
  

• Should you decide not to have us repair or replace your item within 14 days of delivery, the item may be returned under our standard return policy, which includes deduction of round-trip shipping and handling. 

• We hold no responsibility for damage to the home by the home delivery company.  In such case, it will be your responsibility to file a claim with the freight company.

• Although we make every attempt to deliver your furniture correctly and on-time, accidents and delays do sometimes happen. Please note we do not hold any financial responsibility nor will we compensate for unexpected time delays or home improvement coordination (scheduled handyman, contractors, etc.).  It is recommended that you schedule such professionals after receiving and inspecting your new furniture.  Should an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.

Parts Missing or Damaged upon Receipt

Please be sure to contact us within 2 days of receipt should product parts be damaged or missing.  We will take every effort to assist you in obtaining the necessary replacements as quickly as possible, and at no extra cost to you.

In cases where common parts are missing or need replacement, it is likely we can quickly obtain a part in order to complete your item.  However, please note that due to our wide selection of furniture, it is impossible to keep all parts and items in stock all the time.  There are times replacements must be ordered directly from the manufacturer. 

Product Warranty

Unless otherwise noted on the product page, all items come with a 1-year warranty against manufacturing defects. Any manufacturing defect claim should be filed directly with the manufacturer along with sales receipt. 

Should you have any questions, please contact our Customer Service @ 833-682-6665 or e-mail returns@modernhomecenters.com

FAQ

1. What Happens After I Place An Order?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

2. What About Shipping?

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Skylar@modernhomecenters.com

3. What If It does Come In Damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns:

returns@modernhomecenters.com and we will process an insurance claim on your behalf.

4. What Is Your Cancellations & Refunds Policy?

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

5. Why didn't I receive an Order Confirmation email?

If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive at either place.

Please call Customer Service at:

Phone: +1 (833) 436-3393

Email: Support@modernhomecenters.com

Monday - Friday 9:00 AM - 4:00 PM PST

6. What if the price changes after I make a purchase?

 If you bought something from ModernHomeCenters.com within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request to Sales@modernhomecenters.com.  We will then review and verify the price adjustment request. ModernHomeCenters.com has the final decision for matching an online price.

 The following limitations apply:

• The item must be identical, (i.e., size, model, SKU, quantity, brand, name, color)
• You must have purchased the item from us within 30 days of the date of your price adjustment request
• The offer must be valid on the item that you purchased.
• We don’t provide price adjustments for:
• Bundle offers, rebates, mail-in offers, offers that include financing
• Prices that require a minimum quantity purchase
• Items that are listed as clearance, closeout, liquidation, special hour/flash/limited quantity offers
• Damaged, used, or refurbished items
• Price errors

7. How do I touch up my furniture?

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

8. Where do you source the upholstery?

The upholstery used in our products are US-made, allowing us to maintain a competitive edge while supporting our country’s job market.

9. Are your products affordable?

Our products are for everyone. We offer items in every style, every fashion, and every price point. Whether you need something to fit into a dorm room or want an upscale living quarter we have a high quality product that will suit your needs. Our full range of products will leave you smiling.

10. How long does it take for my order to arrive?

Most of our products will be shipped to you in an average of 2-4 days from the date of purchase.

11. I am already a customer, and I have a question or need some assistance with my product. Who should I contact?

We have a dedicated customer service team committed to making sure that you are happy. Please email Support@modernhomecenters.com

12. Does this come in another color?

Modern Home Centers offers a variant of products are available in other colors. The groups with other colors will have examples on display in the web store for you to see.

13. Is leather durable? Do you carry kid-and-pet-friendly fabrics and pieces?

Leather is one of the more naturally durable coverings available in home furnishings. However, there are many Microfiber fabrics that provide excellent durability. Let us know should you have more questions regarding the various types of leathers and fabrics along with the durability rating of each covering.

14. What is the Microfiber?

Microfiber is 100% polyester with tremendous durability and is very easily cleaned.

15. How long will it last?

The life of your new furniture will be dependent on your use and lifestyle. We provide complete details of materials used to. point out the various types of construction. This will help you determine the best materials and build for your furniture needs.

16. Why do you need my zip code?

We won't sell you furniture until we're sure we can service your area to ensure smooth delivery of your order. We use your zip code to:

• Let you know immediately if we can service your area
• Tailor our selection to make sure you see only items that can be delivered to you
• Inform you once the item is currently in stock
• Offer you special pricing that may only be available in some areas
• Help you find a local showroom in case you want to see an item in person
• Show you estimated delivery dates without having to checkout

17. Will my Modern Home Centers furniture change color or fade over time?
Yes. This is absolutely normal. Leather, fabric and wood will change in color overtime, for years; however, the change is not noticeable on a daily basis. The environment we live in will cause color changes in your furniture, with the most obvious culprit being the sun. The other causes of color changes in your furniture are heat, indoor lighting, and even the fumes in the air. While choosing to have tint or UV film applied to your windows will diminish your fading, it will not completely eliminate it. Once you understand that your furniture will change colors over time, you can manage the effect by rotating cushions, rearranging accessories, and even periodically rearranging furniture.
Since furniture will change in color over time, it is best to purchase matching items at the same time. For example, it would be best to order any matching upholstered furniture pieces to be done in the same material at the same time. The same holds true for wall units and tables with chairs. Consider this example regarding chairs: If you have room now for only eight chairs, but may want two additional chairs later, then purchase side chairs now and choose two fully upholstered chairs later to complete your set.

18. Reporting Damaged or Defective Furniture

What if my furniture is damaged or defective?

If during delivery your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel. 

If during shipping your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery. 

19. I need to make changes to my order.  

Contact Support@modernhomecenters.com where your purchase was made. We request that you call at least 48 hours prior to a scheduled delivery.  

20. Do you offer warranty?

Yes. All products come with a 30-day Limited Parts Warranty. 

21. How will I know if my merchandise is ready for delivery?

Once you receive an email order confirmation, you’ll receive a courtesy call/email from our online sales team to let you know your merchandise is ready. We'll schedule a delivery date that is best for you.

On the day of delivery, you’ll receive a text and/or call from our logistics team to confirm your address and time.

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart.

The best shipping companies are carefully selected to make sure your new furniture arrives in perfect condition. We currently ship throughout the continental United States. However, we have many international customers all over the world who heard about us or found our great deals online. We will work with your selected freight forwarder and will deliver your order to them at no charge! We love it when you love your furniture, and 99% of our customers are completely satisfied. We have the highest customer service rating of any US furniture company.

Your furniture is shipped using the fastest, safest, and most reliable method available. We operate several local warehouses and partner with the finest delivery companies in the country. We guarantee that you’ll receive your order from our professional delivery company based in your region. All our products are carefully shipped using a preferred service to provide you with the best delivery experience possible. In the case of a backorder or delay, we will notify you immediately and work tirelessly to get your order delivered as quickly as possible.

Our contracted delivery company will call you when they are prepared to schedule your delivery. We ship to Alaska and Hawaii for an additional fee. Extraordinary deliveries (e.g. extremely narrow doorways, high floor walk-ups, island location inaccessible by bridge, etc.) may require arrangements in advance and/or additional fees. Please contact us in advance if you may require special

As soon as you place an order, you will receive an order confirmation via e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Some of Modern Home Products are designed and packaged for direct shipment. If needed, due to a large number (8 or more) or the size/weight of the items, we may or may not deliver FREE to the room of your choice (unassembled). For your safety and convenience we will not deliver curbside or require you to carry anything inside. Inventory for all ordered items will be confirmed prior to shipment. No partial orders will be shipped. Most products ship in 1-2 business days from receipt of an online customer order. Standard transit times are 3-5 business days for shipment. All aspects of shipping are clearly marked on the product’s page and will be highlighted when checking out. All products in your order are shipped via the same freight company to the contiguous 48 states.

If your order is in stock and we process the charges to your credit card, it will be shipped within seven (7) business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Support@modernhomecenters.com

 SHIPPING FEES

We do our best to provide you with the most competitive shipping rates possible. For some products shipping will be free while other products will carry charges. This is determined by a number of things - including rules set forth by our partners that they ask us to follow, large items that require special handling, fragile items that require special packaging and so forth. In all cases, our shipping rates apply to orders shipped within the contiguous United States.

We can arrange shipping of any order all over the US. Furniture can be shipped either direct from our warehouse or direct from any of the shows that we are featured at. White Glove delivery – We have a large network of shipping companies that specialize in furniture delivery. They will bring the furniture inside your home and assemble (if required). For white glove quotes please call us at +1 (833) 682 - 6665 Business to Business – We can ship direct from our warehouse to your business. The furniture will arrive boxed and protected. Immediate quotes available. *please make sure to fully inspect your furniture once you receive it. If there is any issue with what you have received do not sign off on it and immediately contact us.

Shipping & Handling Rates 

For Ship to Home are determined by your total order amount before tax. Order Total Before Tax Standard: 3-7 business days Rush: 2 business days Up to $15 $5.99 $19.99 $15.01 - $25 $7.99 $24.99 $25.01 - $35 $8.99 $29.99 $35.01 - $50 $9.99 $34.99 $50.01 - $75 $11.99 $39.99 $75.01 - $100 $14.99 $43.99 $100.01 - $125 $17.99 $46.99 $125.01 - $150 $21.99 $49.99 $150.01 - $200 $24.99 $59.99 $200.01 - $250 $27.99 $69.99 $250.01 - $300 $32.99 $79.99 $300.01 - $400 $41.99 $89.99 $400.01 - $500 $49.99 $99.99 Over $500 10% of total rounded to the next highest $100 20% of total rounded to the next highest $100 Standard Shipping and Processing Standard Delivery orders are shipped via standard ground service, and estimated to arrive within 3-7 business days. Items ordered at the same time will not necessarily be delivered together. 

US Shipping Rates

For furniture, including mattresses and changing pads, shipping will be charged at 7% of the total price of the furniture ordered. For non-furniture orders, including Clothing and Decor: Standard Shipping method is USPS First Class mail. $10 shipping charge will apply to orders under $50 and free shipping will apply to orders $50 and above. Expedited shipping is available for soft goods only (clothing and most decor) and will be calculated at time of checkout.

International Shipping

Modern Home Centers currently offers international shipping to over 180 countries and several US Territories in partnership with Bongo International. We ship most items within 2-4 business days after you place your order. The delivery timeframe may vary according to the destination and the shipping option you selected at when you place your order. Each option has a different average delivery time. International Express – Shipments are delivered in a 1-5 days after it leaves our International shipping facility. International Economy – Shipments are delivered in a 3-15 days after it leaves our International shipping facility. These Shipping timeframes are in addition to the standard shipping time for an item to arrive at the international shipping facility from the MHC warehouse. Please select a region to check if we currently offer shipping to your country and to view information about estimated delivery timeframes: North and South America Europe Asia-Pacific Africa Middle East Note: If you are shipping an order to an APO/FPO/DPO or Puerto Rico address, please use our U.S. site to place an order.

Orders Containing Furniture and Non-furniture Items

Furniture requires special handling and ship methods, therefore, if your order contains both furniture and non-furniture items, please be aware that the furniture items will ship separately from the non-furniture items. You will receive separate Shipping Notification for each shipment as your items are shipped. Please note that rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipments within the continental United States.

Shipping Offer Exclusions

The minimum purchase amount for each shipping offer does not include gift wrap charges, purchases of gift cards or tax. Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. A $10 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for shipping offer; Standard Shipping will apply to all other addresses. Shipping offers cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses. Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

DELIVERY

Most in-stock items ship within 3 business days of ordering; however items purchased during the weekend may take up to 4 business days to process. During promotional or during holidays it could take longer. Please contact us with questions in regards to your order. If you have any questions in regards to shipping please contact us. Please note that items ordered together may not be shipped out on the same day, and may come in multiple shipments. Occasionally items may be temporarily out-of-stock or backordered; in which you will be notified in either instance and will be provided an approximate date of shipment. Any shipping delays will be communicated to you at the time of your order; or should there be any unforeseen delay thereafter, you will be notified within 10 days of placing your order.

Our in-home delivery service is available with any size order for just one low fee, plus, we’ll even set up your new styles for free! Once you’ve found your perfect styles, our team starts finding the smartest route to get your purchase to you. We know that you’re eager to receive your new items, so we work hard to deliver your purchase in a timely manner and with care. To help us provide you with an exceptional experience, there are a few things you should know.

How to Place a Delivery Order

To determine what delivery options are available, you will be asked for your zip code while checking out. If your home is in one of the many areas where we offer in-home delivery and free set-up, you will receive a delivery fee as part of your total purchase.

What to Expect

You will be provided with an estimated delivery date based on the availability and stock levels of the items you purchase. If your merchandise is not in stock at the time of your purchase, we will contact you when it becomes available to schedule a delivery date. One to two days before your delivery date, you will receive a reminder phone call and text to confirm your delivery timeframe. In order to ensure there is plenty of time to deliver and set-up your purchase with care, all deliveries are scheduled in three-hour windows. Approximately 30 minutes before the delivery team arrives with your purchase, you will a phone call notifying you that that your items are on their way! The delivery team will bring the items into your home, set them up and place your new items in the area of your choice. In order to complete a delivery with full set-up, an adult 18 years or older must be present.

Delivery Time

Delivery times range of 2-21 business days from receipt of tracking information, depending on your location. Most often our furniture is in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 to 4 business days, unless it's backordered. 

Where we deliver

Modern Home Centers will deliver and set up your furniture purchase to the following states: Alabama, Florida, Georgia, South Carolina, North Carolina, Tennessee, Mississippi, Texas, Virginia and Kentucky. In addition, we deliver to many areas in Oklahoma, Massachusetts, New York, New Jersey, Pennsylvania, Maryland, Delaware, Connecticut, Louisiana, Rhode Island and Washington, D.C. 

FREE SHIPPING

Free shipping is valid on all carpet & rug purchases over $100 on modernhomecenters.com. No code required. Valid on purchases made online only. Valid on standard ground shipments within the continental United States. Not valid on international or expedited shipments.

Truck delivery and shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order). Orders typically arrive within 3-6 business days. Items shipped directly from the vendor or to Alaska and Hawaii have longer delivery lead times. This offer does not apply to International, Alaska, Hawaii, Puerto Rico or Business Direct orders. We currently offer four shipping options within the United States: Standard, Expedited, Express, and Same Day Delivery (in select markets). When shipping to Canada, please visit modernhomecenters.com. Products qualifying for Free Shipping will be identified with "Free Standard Shipping". If you select a shipping method other than Standard, shipping charges will apply. The cost for shipping is based upon total order amount. Use the list below as a quick reference for calculating the shipping charge for an order. An additional surcharge may apply to some items due to their size and/or weight. The surcharge, if applicable, will be noted on the product description page as well as the shipping subtotal of your order. Shipping/Delivery Time & Pricing For Standard, Expedited, And Express Shipping Contiguous U.S. Delivery Alaska, Hawaii, and Puerto Rico Delivered in 1. Standard: 3-6 business days 5-8 business days 2. Expedited: 2-3 business days 4-5 business days 3. Express: 1-2 business days 3-4 business days

SHIPPING INFORMATION

For a quick list of shipping information, please refer to the details below.

When Will My Order Arrive?

Pre-Order: You can view the estimated delivery dates for products by clicking on the “Shipping & Returns” tab on the product page. Post-Order: For up-to-date order status, click on the “Track Packages” link in the My Orders section on the Welcome page on My Account. We’ll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.

Free Shipping?

Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the contiguous United States (click here for information on international shipping costs). We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to Alabama, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Washington, Wisconsin, we are required to charge sales tax. Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around. Shipping surcharge applies to AK, HI, and U.S. Territories. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total. We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.

Shipping to Multiple Addresses

We want to save you time, so we offer you the ability to send products to more than one address within one order. It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. 

CONDITIONS OF SALE

Conditions of sale We will gladly exchange defective furniture if returned in the original packing within 7 days of pick up. There are absolutely no refunds available. Any damage has to be reported within 36 hours. Our layaways are good for up to one year. It must be paid in full before delivery. If the layaway is not paid within a year the total amount paid will be lost without a refund or a store credit. Cancellation of a layaway is subject to a 25% fee of the total amount paid with the remaining as a store credit only. Once an order is placed with Best buy furniture, our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed Best buy furniture, and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, No cancellation is possible after the order has been placed. An average order takes 5-15 business days and in some cases can take up to 8 weeks. Again we do not cancel any order after it has been placed. Cancellation of an order after the order has been placed is subject to a 50% cancellation fee with store credit only. No refunds or credit will be available. If the merchandise ordered by you is not delivered by the promised delivery date we must offer you the choice of 1) cancelling your order with a prompt full refund of any payments you have made or 2) accepting delivery at a specific later date.

Damage

Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately.  For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.  

Returns

All Accessories or Rugs can be Exchanged Only within 7-days from purchase date. Merchandise Exchange or Store Credit will be issued. A Non-Refundable down payment is required on all Lay-Away & Special Order Purchases.

Unless stated otherwise, Sales are Final, NO returns. Exchanges are subject to the dealer’s approval. A minimum restocking fee of 15% of invoice total will be assessed on dealer’s approved returns, exchanges, or cancellations. Once your merchandise arrives at our warehouse, we will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 5:00 pm and 9:00pm, Monday through Friday. And 10:00 am to 9:00 pm Saturday and Sunday. 

Return Policy

We offer a 14-day return guarantee.  After you receive your order if the product does not match the decor of your home, your taste, your colors, or just plain didn't meet your expectations, we will provide you with a refund – see below for more details. 

Please note when electing to return an item, actual round trip freight charges will be deducted from your refund. Round trip freight charges include actual outgoing as well as inbound shipping cost on promotionally reduced or free shipping items.  In order to properly return the item, it must be in new, unused, and unassembled condition, securely packaged inside its original packaging.

• All returns must be pre-approved and an Acceptance of Satisfaction Guarantee must be on file before your return will be accepted. 

• We will only accept a return if you contact us within 14 days of delivery.  We cannot accept a product that has been assembled or used or modified in any way.  It must be in new condition with no damage and in its original packaging, no exceptions.  Wrap carefully.  All returns must arrive at our Fulfillment Center in original condition; otherwise, additional fees will apply and will be deducted from your credit.

• Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges.

• Clearance items, special and customer orders, or international shipments (except Canada) are not returnable.  

• Upon receipt of merchandise in good condition at our warehouse, your refund will be processed.  

Cancellations

Please note that orders can only be canceled before they ship.  Once your shipment is en route it can longer be canceled. If you refuse an order, it will fall under our standard return policy which is subject to a deduction of round trip shipping from your refund.  We cannot cancel an order unless we receive your request in writing to info@vanitiesdepot.com prior to shipment. You must receive an acknowledgment from us confirming the cancellation. All promos, special buys, open box items, dealer seconds are valid while supplies last. In the event of items being "oversold" a full refund will be issued. 

Product Descriptions 

We attempt to ensure accuracy with regards to product descriptions.  However, we do not warrant that product description or other site content is error-free.  Should a product be listed at an incorrect price or presented with incorrect information due to typographical error or error in pricing or product information received from our manufacturers and distributors, we reserve the right to refuse or cancel any furniture orders placed at incorrect prices.  

Because our Furniture is constructed using natural materials (including wood, Leather, velvet, linen, etc.) and natural finishes, variances between the pictures on our website and actual product delivered can occur.  We do our best to accurately show the finish and colors of each piece we carry, however, colors can vary by personal perceptions, monitor type and age, video card differences, and printing variations. This variance in natural color makes each item unique and is not a justification to cancel or grounds for a return.

Lastly, please note that all product and policy information presented on our website and in written correspondence supersedes any and all phone conversations.

Merchandise Damaged or Defective upon Receipt

While we don’t anticipate problems, accidents do happen.  

Assessment of damage – please help us prevent future problems!  We do not expect you to be able to determine the difference between shipping damage and manufacturer defect.  However in order for us to prevent future problems from occurring, assessing the difference is important to us.  While shipping damage is often determined by the condition of the box, the manufacturer may be responsible for many other things – e.g. poor craftsmanship, damages concealed inside the good packaging, or even for inadequate packaging.  Our Customer Service representatives will ask for your feedback relating to these possible conditions. 

• All orders are delivered curbside.  For additional delivery needs, please contact our customer service team for a shipping quote.

• All damage/defect claims must be filed with photos to our Customer Service Department within 2 days of the receipt of your order. No exception can be made as delivery companies deem items as delivered in good condition regardless of personal circumstances. 
  

• If you are holding your furniture and awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you at that time.

• If you do not contact us within 2 days of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the customer.

• We reserve the right to repair or replace any piece of furniture. Many damages may be easily repaired to showroom quality.  
  

• Should you decide not to have us repair or replace your item within 14 days of delivery, the item may be returned under our standard return policy, which includes deduction of round-trip shipping and handling. 

• We hold no responsibility for damage to the home by the home delivery company.  In such case, it will be your responsibility to file a claim with the freight company.

• Although we make every attempt to deliver your furniture correctly and on-time, accidents and delays do sometimes happen. Please note we do not hold any financial responsibility nor will we compensate for unexpected time delays or home improvement coordination (scheduled handyman, contractors, etc.).  It is recommended that you schedule such professionals after receiving and inspecting your new furniture.  Should an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.

Parts Missing or Damaged upon Receipt

Please be sure to contact us within 2 days of receipt should product parts be damaged or missing.  We will take every effort to assist you in obtaining the necessary replacements as quickly as possible, and at no extra cost to you.

In cases where common parts are missing or need replacement, it is likely we can quickly obtain a part in order to complete your item.  However, please note that due to our wide selection of furniture, it is impossible to keep all parts and items in stock all the time.  There are times replacements must be ordered directly from the manufacturer. 

Product Warranty

Unless otherwise noted on the product page, all items come with a 1-year warranty against manufacturing defects. Any manufacturing defect claim should be filed directly with the manufacturer along with sales receipt. 

Should you have any questions, please contact our Customer Service @ 833-682-6665 or e-mail returns@modernhomecenters.com

FAQ

1. What Happens After I Place An Order?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

2. What About Shipping?

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Skylar@modernhomecenters.com

3. What If It does Come In Damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns:

returns@modernhomecenters.com and we will process an insurance claim on your behalf.

4. What Is Your Cancellations & Refunds Policy?

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

5. Why didn't I receive an Order Confirmation email?

If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive at either place.

Please call Customer Service at:

Phone: +1 (833) 436-3393

Email: Support@modernhomecenters.com

Monday - Friday 9:00 AM - 4:00 PM PST

6. What if the price changes after I make a purchase?

 If you bought something from ModernHomeCenters.com within the past 30 days and it is now listed at a lower price, let us know. Send your price adjustment request to Sales@modernhomecenters.com.  We will then review and verify the price adjustment request. ModernHomeCenters.com has the final decision for matching an online price.

 The following limitations apply:

• The item must be identical, (i.e., size, model, SKU, quantity, brand, name, color)
• You must have purchased the item from us within 30 days of the date of your price adjustment request
• The offer must be valid on the item that you purchased.
• We don’t provide price adjustments for:
• Bundle offers, rebates, mail-in offers, offers that include financing
• Prices that require a minimum quantity purchase
• Items that are listed as clearance, closeout, liquidation, special hour/flash/limited quantity offers
• Damaged, used, or refurbished items
• Price errors

7. How do I touch up my furniture?

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

8. Where do you source the upholstery?

The upholstery used in our products are US-made, allowing us to maintain a competitive edge while supporting our country’s job market.

9. Are your products affordable?

Our products are for everyone. We offer items in every style, every fashion, and every price point. Whether you need something to fit into a dorm room or want an upscale living quarter we have a high quality product that will suit your needs. Our full range of products will leave you smiling.

10. How long does it take for my order to arrive?

Most of our products will be shipped to you in an average of 2-4 days from the date of purchase.

11. I am already a customer, and I have a question or need some assistance with my product. Who should I contact?

We have a dedicated customer service team committed to making sure that you are happy. Please email Support@modernhomecenters.com

12. Does this come in another color?

Modern Home Centers offers a variant of products are available in other colors. The groups with other colors will have examples on display in the web store for you to see.

13. Is leather durable? Do you carry kid-and-pet-friendly fabrics and pieces?

Leather is one of the more naturally durable coverings available in home furnishings. However, there are many Microfiber fabrics that provide excellent durability. Let us know should you have more questions regarding the various types of leathers and fabrics along with the durability rating of each covering.

14. What is the Microfiber?

Microfiber is 100% polyester with tremendous durability and is very easily cleaned.

15. How long will it last?

The life of your new furniture will be dependent on your use and lifestyle. We provide complete details of materials used to. point out the various types of construction. This will help you determine the best materials and build for your furniture needs.

16. Why do you need my zip code?

We won't sell you furniture until we're sure we can service your area to ensure smooth delivery of your order. We use your zip code to:

• Let you know immediately if we can service your area
• Tailor our selection to make sure you see only items that can be delivered to you
• Inform you once the item is currently in stock
• Offer you special pricing that may only be available in some areas
• Help you find a local showroom in case you want to see an item in person
• Show you estimated delivery dates without having to checkout

17. Will my Modern Home Centers furniture change color or fade over time?
Yes. This is absolutely normal. Leather, fabric and wood will change in color overtime, for years; however, the change is not noticeable on a daily basis. The environment we live in will cause color changes in your furniture, with the most obvious culprit being the sun. The other causes of color changes in your furniture are heat, indoor lighting, and even the fumes in the air. While choosing to have tint or UV film applied to your windows will diminish your fading, it will not completely eliminate it. Once you understand that your furniture will change colors over time, you can manage the effect by rotating cushions, rearranging accessories, and even periodically rearranging furniture.
Since furniture will change in color over time, it is best to purchase matching items at the same time. For example, it would be best to order any matching upholstered furniture pieces to be done in the same material at the same time. The same holds true for wall units and tables with chairs. Consider this example regarding chairs: If you have room now for only eight chairs, but may want two additional chairs later, then purchase side chairs now and choose two fully upholstered chairs later to complete your set.

18. Reporting Damaged or Defective Furniture

What if my furniture is damaged or defective?

If during delivery your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel. 

If during shipping your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery. 

19. I need to make changes to my order.  

Contact Support@modernhomecenters.com where your purchase was made. We request that you call at least 48 hours prior to a scheduled delivery.  

20. Do you offer warranty?

Yes. All products come with a 30-day Limited Parts Warranty. 

21. How will I know if my merchandise is ready for delivery?

Once you receive an email order confirmation, you’ll receive a courtesy call/email from our online sales team to let you know your merchandise is ready. We'll schedule a delivery date that is best for you.

On the day of delivery, you’ll receive a text and/or call from our logistics team to confirm your address and time.